Help and Support

Whatever your questions, we'll do our best to help you find the answers. Take a look at the links below or just search for the item you need.

Get Help and Support

Need help moving to PTSB?

Take the first step today. We’ve detailed all the steps and information about moving your financial products here.

Online banking

Need help registering for Open24? Find out all you need to know about Open24 Online Banking here.

Ulster Bank customers

Ulster Bank customers, we've answered your questions and are here to support you and keep you up to date.

Apple Pay and Google Pay

All you need to know about getting set up for mobile payments.

Enhanced Customer Support

Helping you through those everyday challenges.

Help with banking

How do you find your BIC and IBAN? What's an eStatement? The answers to these questions and more are answered here.

Getting Brexit ready

At PTSB, we have put in place necessary structures to support you during this uncertain period.

Download a form

Find all of our downloadable forms in one convenient place.

Legal information

Find all of our Terms and Conditions here along with our Fees and Charges booklets, information on Cookies and more!

Home changes

Planning to buy, move, or build? Check out the links below for some helpful information.

Work and retirement

Find out how to prepare for your retirement and build on your nest egg with the links below.

Financial Difficulties

We will help you find a way to make things a little more manageable.

Saving for the future

We know that having that little bit of peace of mind is important. Find out how we can help you make it happen with the links below.

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