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We understand that losing a loved one is a difficult time. We're here to support you with practical banking matters during this period.
When a loved one passes, you're unlikely to be thinking about their finances. When you're ready, we're here to help you make the appropriate arrangements.
It's easy to become overwhelmed by everything that follows the passing of a loved one. We're here to help you with the accounts of our customers when they pass.
Funeral costs are often a large, unexpected expense. To make things easier, you may be able to access funds from the accounts of the deceased to cover funeral costs.
Losing a loved one is not just an emotionally difficult time. It is often a journey into unknown territory. There are lots of legal terms you'll need to know and things you'll need to do. We have the answers to some frequently asked questions.
We want to make this process as simple and straightforward as possible for you. Please fill in this form when notifying us of the passing of a loved one.
You can also download our Deceased Accounts guide which holds the same information as these online pages.
We refer to the accounts of our deceased customers as Deceased Accounts.
We're here to help through this difficult time. Here are some useful contact details, including how to contact us.