Visa Secure

PTSB use Visa Secure. All you need to do is ensure that your mobile number registered with PTSB is up to date and that you are registered for Open24 or Business24 online banking, as we may send you a One Time Passcode and request 3 digits of your 6 digit personal access number to complete some online transactions with participating merchants.

Please note: If you have registered a device for online banking and you have enabled push notifications ,this facility will also be used for your online shopping transactions.

Contact Open24 on 0818 50 24 24 or +353 1 2124101 to update your mobile number.

Visa Secure frequently asked questions

What is Visa Secure'?

Visa Secure is an online security service that can be used when making purchases with participating online retailers and makes online shopping more secure.

Do I need to register my Debit/ Credit Card for Visa Secure?

No, all you need to do is ensure that your mobile number registered with PTSB is up to date, and register for Open24/Business24 online banking and create a Personal Access Number (PAN). This will allow you to complete Strong Customer Authentication when required.

How can I authenticate online card payments?

There are two methods of authentication, depending on whether you have registered your device with our mobile banking apps or not.

Non App Customers:

  • You will be asked to authenticate by entering 3 digits from your 6 digit Personal Access Number (PAN) and
  • Confirm the One Time Passcode sent to your registered mobile number on the Visa Secure screen.

App Customers:

  • You will receive a push notification to your registered device and will be asked to authenticate by entering 3 digits from your 6 digit Personal Access Number (PAN).

Please note: for our app customers you may be required to complete authentication via the non app method at times.

What is a One Time Passcode?

One Time Passcode is a random 6 Digit number we send to your registered mobile number. Please note: One Time Passcodes will be sent to you by SMS from sender PTSB.

How long is the One Time Passcode valid for?

One Time Passcode is valid for 5 minutes.

What is the registered mobile number?

The registered mobile number is a mobile number which is linked to your PTSB customer profile. We will show the last 4 digits of your mobile number on the Visa Secure screen when we send you the One Time Passcode.

If we do not have a valid mobile number registered for you, please contact us on 0818 50 24 24 or +353 1 2124101.

I did not receive my One Time Passcode?

If your mobile number is up to date and you have not received your one time passcode please contact us on 0818 50 24 24 or +353 1 2124101.

How can I check what number PTSB has for me?

For Open24 customers, you can check this by logging on to Open24 online banking and check under “Personal Settings”.

For Busines24 customer, you can check this by logging on to Business24 online banking and clicking your account profile name beside the logout button.

How can I update my mobile number?

Please contact us on 0818 50 24 24 or +353 1 2124101.

Where can I find more information on PSD2 and Strong Customer Authentication?
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