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Meet our new look digital cards

At PTSB we’re evolving for a better banking experience for you. The next step in our evolution is to modernise and launch our new look digital and physical banking cards.

Here’s what to expect over the coming weeks;

  1. The first change you’ll notice is your new look Visa Debit Card & Deposit card within your PTSB app.
  2. Next, your Digital Wallet on your phone will update with your new look Visa Debit Card.

You don’t need to do anything, the card will update in your Digital Wallet automatically and you can continue to use the card in the same way as before. Your card number, expiry date, CVV and Open24 numbers all remain the same.

If you’re setting up a new card for the first time, or a card that is not currently in your Digital Wallet, you will also see the new look cards.

To note, updated digital cards include Personal Debit (including cards linked to our teen and student accounts) and Business Debit Cards. Existing Credit Cards will update with a new look at a later date.

Have a question about the rebranding of PTSB's Digital Cards? Learn more.

Our physical cards are changing too

We will start to issue new look physical Debit and Credit Cards on a phased basis from June 2024 to;

  • New PTSB customers
  • Existing PTSB customers
    • When your old card reaches its' expiration date                    
    • Replacing a card due to the existing card being reported lost, stolen or damaged

Protecting you as our bank evolves

For your protection, and to prevent criminals from taking advantage of customers during this period, here is a reminder of existing guidance to help keep you safe from potential fraud activity.

  • SMS/text messages: While PTSB will use SMS, we will never send you an SMS asking you to click a link for any reason. Always be cautious of unsolicited messages, and report any suspicious activity
  • Phone Calls: PTSB staff will never make unsolicited calls asking you for Security Details like Codes or Personal Access Numbers for any reason.
  • Social Media: PTSB will never use sponsored Ads on social media websites for cash rewards, website tours or for items related to our name change. 

See more information and general guidance on fraud and financial crime.


PTSB Protect

We have added an extra layer of anti-fraud protection to our app to further protect our customers.

This new opt-in feature offers much needed protection against criminals who trick customers into sharing security information by sending deceptive messages with links - something PTSB will never do.

Available on version 10.2 and above.

Get protected

Warning: Remember, PTSB will never call, email or text you asking for: your account details, your Open24 number, Internet Password, Personal Access Number (PAN), your Visa Card CVV number or One Time Passcode. If you ever get an unsolicited phone call, email, text message or pop-up asking for any of these please contact us on +353 (1) 669 5851. Lines are open 24 hours a day.

Questions and Answers

Have a question about our new look cards?

How we're evolving

Questions and answers for customers.

Enhanced Customer Support

There are times in life when we are less able to cope with the everyday things.

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