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New look PTSB digital cards

Questions & Answers

We’ve answered some of your questions about the changes to our new look cards.

Why are cards changing?

At PTSB we’re evolving for a better banking experience for you and the next step in our evolution is to modernise and launch our new look digital and physical banking cards which are branded with our new logo.

The card image in my Digital Wallet (Apple or Google Pay) changed. Is this correct? 

Yes. From April 2024, PTSB is updating the card image in the PTSB App and customers’ Digital Wallets to our new look cards. 

Why is my card art different in my digital wallet to my physical card? 

At PTSB we’re evolving for a better banking experience for you and as we evolve, some things such as cards will evolve over time and new look physical cards will start to issue on a phased basis from June 2024. The card image may not match your physical card but this will not impact functionality.

Will the functionality of my card in my PTSB App or Digital Wallet change in any way?

No, only the image is changing. All your card information has remained the same.

The card in my App and Digital Wallet is still the old branding. Do I need to do anything to update it?

No, your Debit Card art in your Digital Wallet will update automatically over the coming weeks.

Please be aware that the card image may not be an exact match to your physical card, but this will not impact functionality.

When will I receive my new look physical card?

We’ll start to issue new look physical Debit and Credit Cards from June 2024 to;

  • New PTSB customers
  • Existing PTSB customers
    • When your old card reaches its expiration date                    
    • Replacing a card due to the existing card being reported lost, stolen or damaged
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