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Current Account Switching Guide

Your guide to switching Current Accounts.

Moving your bank?

Visit our Moving Bank Online Hub for step-by-step guides and information to support your move.

Find out more

Step 1 - Getting started

You can apply to open your new Explore account in-app. You can also apply for a personal or non-personal Current Account in your local branch. Our team in Open24 can schedule an appointment for you at a convenient time in a branch of your choice Find out what Current Account options (pdf, 27KB) are available.

Click here to find out what documents we'll need from you for a Current Account (The branch will advise what documents will be required if you’re opening a different account type).

Your new account will be up and running within 10 working days of the Switching Start Date.

If you’re opening a personal account we will order bank cards for your new account, help you set up telephone and internet banking and arrange any bill payment you need. Your new account will have the ability to send and receive Single Euro Payments Area (SEPA) payments, should this be required.

Starting Your Switch

We will help you to select a switch Date. This is the date that the switching process between your old bank and PTSB will begin and usually at a time when there is the least activity on your account. The switching process takes no more than 10 working days to complete.

Step 2 - We'll let your old bank know you're switching

For Personal Accounts: All you have to do is sign an Account switching Form (pdf, 44KB) (you're not seeing double, we do need you to fill out two of these!) and we will send it to your old bank.

For Non Personal Accounts: Please fill out the Non Personal Account Switching Form (pdf, 62KB) and bring it to your branch when applying for your account.

Please note, on both forms above you can choose to close your old account completely or keep it open.

Step 3 - Standing Orders & Direct Debits

Your old bank will inform the companies you hold Direct Debits with of your new account details. You will also receive a copy of this list from your old bank. Please check this carefully and let us know if any changes are required. We will set the Standing Orders up on your account and let you know when your switch has completed. We also recommend that you contact all of your Direct Debit providers to ensure they have updated their records with your new account number. For contact details of most common providers, please click here

Step 4 - We'll help you let people know about your switch

You can inform your employer of your new account details by completing a Credit Transfer Request Form (pdf, 33 KB). You can also re-direct any other regular payments into your new account e.g. child benefit, share dividends etc. We will provide you with all the forms you need.

Step 5 - Up and running

Our switch Team will issue a Pre-switch letter to you 5 working days prior to the switch Start Date to inform you of the switch process.

Closing your old Current Account?

Here are some things you should know:

  • Bank cards Once your new personal Current Account is up and running and you have your new cards, you should return your old bank card to your old bank.
  • Fees and Charges Your old account should be in credit if you are closing it to ensure there are enough funds to meet any fees or charges that may be due.
  • Cheques If you switch and close your old bank account, cheques drawn on that account will be returned unpaid to the presenting bank.

More information for our Non-Personal customers

  • Direct Debits If you are a Direct Debit Originator, you will need to change your sponsoring bank.
  • Payroll Please check your payroll arrangements and prepare for any changes that will need to be made arising from the switch.
  • Documentation Changes Please check your documentation e.g. invoice documentation to ensure the Bank Identification Code (BIC) and International Bank Account Number (IBAN) for the new account are noted.

If you have any questions in relation to switching, please call our Open24 Centre on 0818 502 424 or 01 353 1212 4101. The line is open 9am to 5pm Monday to Friday and 10am to 2pm on Saturdays and Sundays. Calls may be recorded. Or Alternatively Book an Appointment with your local branch.

Important things to note

If you are switching from your old bank and closing your account.

  • All active Direct Debits and Standing Orders on your "old account" will be cancelled with effect from your start date.
  • Debit card or ATM transactions that occur during the week prior to the Switch may cause your Old bank to decline your Switch application. 
  •  As this is the case we recommend that you refrain from using your cards or cheque book on your old account once the switching process has commenced
  • You will receive a refund of stamp duty paid on any unused cheques that are returned to your old bank.
  • Any interest or fees or charges due on your "old account" will be applied prior to it being closed.
  • Any credit balance held in your "old account" will be transferred to your new account.
  • You will receive a closing statement on your old account, you can also request a statement for the previous 12 months on your "old account" free of charge, should you require same.
What if I want to switch out?

If you’re ever unhappy with your PTSB Current Account and want to switch to another bank, we’d be very sorry to see you go but we’ll switch your account to another bank within 7 working days of your chosen switch date.

We’ll transfer the balance remaining on your account (if you’re closing your account) to your new bank and send them a list of your Direct Debits and Standing Orders. We’ll also notify your direct debit providers of your new bank account number.

Find a branch

Find opening hours and locations of branches near you with our handy interactive map.

Savings Accounts

If you want to save regularly, then we have a savings account for you. Learn more about your saving options.

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