Your guide to switching Current Accounts.
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You can apply to open your new Explore account in-app. You can also apply for a personal or non-personal Current Account in your local branch. Our team in Open24 can schedule an appointment for you at a convenient time in a branch of your choice Find out what Current Account options (pdf, 27KB) are available.
Click here to find out what documents we'll need from you for a Current Account (The branch will advise what documents will be required if you’re opening a different account type).
Your new account will be up and running within 10 working days of the Switching Start Date.
If you’re opening a personal account we will order bank cards for your new account, help you set up telephone and internet banking and arrange any bill payment you need. Your new account will have the ability to send and receive Single Euro Payments Area (SEPA) payments, should this be required.
Starting Your Switch
We will help you to select a switch Date. This is the date that the switching process between your old bank and PTSB will begin and usually at a time when there is the least activity on your account. The switching process takes no more than 10 working days to complete.
For Personal Accounts: All you have to do is sign an Account switching Form (pdf, 44KB) (you're not seeing double, we do need you to fill out two of these!) and we will send it to your old bank.
For Non Personal Accounts: Please fill out the Non Personal Account Switching Form (pdf, 92KB) and bring it to your branch when applying for your account.
Please note, on both forms above you can choose to close your old account completely or keep it open.
Your old bank will inform the companies you hold Direct Debits with of your new account details. You will also receive a copy of this list from your old bank. Please check this carefully and let us know if any changes are required. We will set the Standing Orders up on your account and let you know when your switch has completed. We also recommend that you contact all of your Direct Debit providers to ensure they have updated their records with your new account number. For contact details of most common providers, please click here.
You can inform your employer of your new account details by completing a Credit Transfer Request Form (pdf, 33 KB). You can also re-direct any other regular payments into your new account e.g. child benefit, share dividends etc. We will provide you with all the forms you need.
Our switch Team will issue a Pre-switch letter to you 5 working days prior to the switch Start Date to inform you of the switch process.
Closing your old Current Account?
Here are some things you should know:
More information for our Non-Personal customers
If you have any questions in relation to switching, please call our Open24 Centre on 0818 502 424 or 01 353 1212 4101. The line is open 9am to 5pm Monday to Friday and 10am to 2pm on Saturdays and Sundays. Calls may be recorded. Or Alternatively Book an Appointment with your local branch.
If you are switching from your old bank and closing your account.
If you’re ever unhappy with your PTSB Current Account and want to switch to another bank, we’d be very sorry to see you go but we’ll switch your account to another bank within 7 working days of your chosen switch date.
We’ll transfer the balance remaining on your account (if you’re closing your account) to your new bank and send them a list of your Direct Debits and Standing Orders. We’ll also notify your direct debit providers of your new bank account number.
Learn more about our Everyday Banking options like Current Accounts, Overdrafts and Credit Cards.
Find opening hours and locations of branches near you with our handy interactive map.
If you want to save regularly, then we have a savings account for you. Learn more about your saving options.