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Home Loan Mortgage Repayment Difficulties

How to get started

We understand for a number of different reasons, falling behind on your repayments can happen. If you are having trouble meeting your mortgage repayments or are worried that you may have trouble in the future, we can help.

Contact us

We have a dedicated team to help customers who are experiencing difficulties in making their repayments now, or who may have difficulties making their repayments in the future.

You can call us directly on 1800 855 010 or +353 21 601 3800. Lines are open Monday to Friday, 8.45am to 6:00pm (excluding Bank Holidays).

Next Step: Standard Financial Statement (SFS)

Here you can find out more about PTSB’s commitment to assisting you to meet your mortgage obligations. You’ll find more information about the Standard Financial Statement (SFS) and how and why to complete it.

Information relating to all Alternative Repayment Arrangement options

Find out all the important information relating to Alternative Repayment Arrangements including Assurance and Insurance, credit ratings and more.

Not Co-Operating Borrowers

It is essential that you co-operate with PTSB in relation to your current financial situation and we are here to help with this. Find out how you may become classified as not co-operating borrower.

Appeals and Complaints

We are committed to dealing with any appeals or complaints as swiftly and fairly as possible. Our dedicated team want to hear from you.

Useful Contacts

Find out who to call and what websites you can visit if you need help and advice with your mortgage repayments.

Make a payment to your Mortgage Account

Get more information on making a payment to your Mortgage Account.

Important Regulatory Information

Important Information relating to Home Loan Mortgage Repayment Difficulties.

MARP Guide

Download our Mortgage Arrears Resolution Process (MARP) guide

Standard Financial Statement

To get started we need you to complete and sign the Standard Financial Statement (SFS). Access the SFS and our Guide for completing the SFS here.

Online SFS

Complete the Standard Financial Statement (SFS) Online

SFS Doc Uploader

Upload your supporting documentation for your Standard Financial Statement (SFS)

BPFI Guide

The Banking & Payments Federation Ireland (BPFI) Guide to help people in mortgage arrears.

Abhaile guide

Download information on free mortgage arrears support from Abhaile


Download Money Advice and Budgeting Service (MABS) information and contact details

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