Making a Claim - Useful Information

If you need to make a claim please call Allianz’s dedicated claims team on 0818 700 121 or +353 1 613 3990. Lines are open Monday to Friday, from 9am to 5pm. One of our experienced claims handlers will discuss your options and advise you on how best to proceed. Please have your policy number to hand when you call.

If calling outside office hours our staff will take the basic details of your claim and a claims handler will follow up with you the next working day. If you have an emergency, such as damage to your roof, a burst pipe or a broken window, you can call our 24 hour emergency helpline on 0818 77 99 99 or +353 1 613 3990.

If you do need to make a claim, we’ll work hard to resolve it as quickly as possible. 90% of our claims are settled within working 10 days once all documentation has been received by Allianz.

Please note that the following information is intended as a guide only for more information please see our Making a Claim FAQs.

Break-in

If you’ve suffered a break-in please call us as soon as possible as we may arrange for an inspection.
To assist you with your claim we’ll need the following information:

• The extent of damage to the buildings
• How entry was gained
• Details of the items taken
• The Garda/Police station you reported the break-in to
• The Garda/Police reference number
• When dealing with your claim you’ll be asked to provide documents (receipts, manuals, valuations etc) for any stolen items. It would be helpful to start gathering this information as soon as possible

Escape of water

If your property has suffered damage due to an escape of water, there are a few steps you can take before you contact us:

• If necessary turn off the water at the mains
• Contact a plumber to identify the source and stop the leak. Please note (with the exception of damage due to freezing) your policy will not cover the cost of any plumbing repair
• Your policy provides cover to “trace and access” the leak. This allows you to remove and replace any part of the premises necessary to repair the leak. The maximum amount we will allow is specific to your policy
• Ask your plumber to provide you with a written report confirming the source of the leak and the cost of “trace and access”
• You mustn’t proceed with full repairs without our approval. We may, at our option, nominate a contractor to carry out the repairs

Loss (mobile phone, camera, jewellery etc)

To be covered for loss of an item outside your home you must have All Risks cover on your policy. Please check your policy schedule for this information.
To assist you when making a claim we’ll need the following information:

• When and where the loss occurred
• The make and model number of the item. For jewellery we need a description of the item
• The Garda/Police station you reported the loss to
• The Garda/Police reference (Pulse) number
• Do not purchase a replacement item. We can arrange to replace lost items. For jewellery claims a voucher/store credit will be issued to you

Storm or flood

If your property has suffered storm or flood damage there are a few steps you can take before you contact us. You mustn’t proceed with full repairs without our approval. We may, at our option, nominate a contractor to carry out the repairs.

Storm Damage:

• You can contact a contractor to inspect the roof and if necessary carry out emergency repairs only

Flood Damage:

• You can take steps to remove the flood water from your property. In the event of widespread flooding your local Council or fire brigade may be able to assist you
• You can clean up as best you can. Please do not dispose of any items as we may arrange for an inspection
• Photograph the damage to your property and contents
• Avoid touching any contaminated items, unless wearing suitable gloves
• Arrange for an electrician to check the electrics
• Unblock any external wall vents. Also check the floor void for flood water. This will need to be cleaned and disinfected
• Leave the heating on to help the property dry out. You can also hire dehumidifiers

Fire

If your property has suffered damage due to a fire please call us as we may arrange for an inspection.
To assist you we’ll need the following information:

• Where the fire started
• How the fire started
• Who discovered the fire
• The extent of the damage to the building and contents
• If the fire brigade attended
• You can clean up as best you can but please don’t dispose of any damaged items
• You mustn’t proceed with full repairs without our approval. We may, at our option, nominate a contractor to carry out the repairs

Escape of oil

If your property has suffered damage due to an escape of oil please call us. We may arrange for a remediation survey to be carried out.

• In the meantime, to prevent further damage, you can repair the leak or replace the tank (please note your policy does not cover this cost)
• If the leak is from the pipe connecting the tank and boiler you can stop the flow of oil by turning the valve, which is generally located at the front of the tank. You can then contact a plumber to replace the damaged pipe for you
• If the leak is from the tank you may need to replace it
• Please keep the damaged tank or pipe for inspection

permanent tsb p.l.c. is a Single Agency Intermediary of Allianz p.l.c. for Home Insurance. PTSB Home Insurance is underwritten by Allianz p.l.c. permanent tsb p.l.c. is regulated by the Central Bank of Ireland. Allianz p.l.c is regulated by the Central Bank of Ireland.