If you need to make a claim please call Allianz’s dedicated claims team on 0818 700 121 or +353 1 613 3990. Lines are open Monday to Friday, from 9am to 5pm. One of our experienced claims handlers will discuss your options and advise you on how best to proceed. Please have your policy number to hand when you call.
If calling outside office hours our staff will take the basic details of your claim and a claims handler will follow up with you the next working day. If you have an emergency, such as damage to your roof, a burst pipe or a broken window, you can call our 24 hour emergency helpline on 0818 77 99 99 or +353 1 613 3990.
If you do need to make a claim, we’ll work hard to resolve it as quickly as possible. 90% of our claims are settled within working 10 days once all documentation has been received by Allianz.
Please note that the following information is intended as a guide only for more information please see our Making a Claim FAQs.
If you’ve suffered a break-in please call us as soon as possible as we may arrange for an inspection.
To assist you with your claim we’ll need the following information:
If your property has suffered damage due to an escape of water, there are a few steps you can take before you contact us:
To be covered for loss of an item outside your home you must have All Risks cover on your policy. Please check your policy schedule for this information.
To assist you when making a claim we’ll need the following information:
If your property has suffered storm or flood damage there are a few steps you can take before you contact us. You mustn’t proceed with full repairs without our approval. We may, at our option, nominate a contractor to carry out the repairs.
If your property has suffered damage due to a fire please call us as we may arrange for an inspection.
To assist you we’ll need the following information:
If your property has suffered damage due to an escape of oil please call us. We may arrange for a remediation survey to be carried out.
permanent tsb p.l.c. is a Single Agency Intermediary of Allianz p.l.c. for Home Insurance. PTSB Home Insurance is underwritten by Allianz p.l.c. permanent tsb p.l.c. is regulated by the Central Bank of Ireland. Allianz p.l.c is regulated by the Central Bank of Ireland.