At PTSB we know that over the course of our lives our needs and circumstances will change and as such we understand that various customers may require additional support. We want to assure our customers that regardless of your circumstances your financial wellbeing is our utmost priority.
We understand that some of our customers might like a little extra support on a day to day basis. We also recognise that these days life can bring around unexpected changes. If you require extra support temporarily or on an ongoing basis we are here for you. The below provides an overview of the wide range of circumstances where we may be able to provide assistance.
Health: Customers with health conditions which may impact their ability to carry out day-to day tasks
Accessibility: Customer’s whose physical circumstances mean they may need additional assistance accessing our services
Elderly: Customers in the later stages of life who may be affected by age-related difficulties or concerns
Life events: Customers who have recently experienced significant life events such as bereavement or job loss
Financial distress: Customers who are in a position of financial distress or uncertainty
Resilience: Customers with a low ability to withstand financial or emotional shock
Cognitive difficulties: Customers who may have trouble remembering, learning new things, concentrating or making independent decisions
Financial abuse: Customers who are concerned about maintaining access to or control over their own finances
We recognise that there is no one size fits all when it comes to the support you need so please do feel free to speak to us about your needs and we will do our very best to support you and your financial wellbeing. We have a dedicated Enhanced Customer Support team within our Contact Centre to resolve any phone queries that you might have so please give us a call on 0818 818 721 or +353 1 655 0581 (Monday - Friday 9am to 5pm). Our team are on hand to:
If you or someone you know may require additional care or support please don’t hesitate to contact a member of our Dedicated Support Team today.