Before switching your Current Account to PTSB, the first step is to open a Current Account and register for Open24 online banking.
You can apply for PTSB’s award-winning Explore Account by downloading the PTSB app, selecting the “Current Account Application” icon and following the instructions.
In order to keep things official, there are just a few documents we will need from you.
Find out more about the documents required to open a Current Account here.
You can apply for PTSB's award-winning Explore Account by downloading the PTSB app, selecting the “Current Account Application” icon and following the instructions.
To apply in app you have to be over 18, a resident in the Republic of Ireland and be a:
*If one or both of you are already customers with PTSB, you will need to attend a PTSB branch to open your account. We are working hard to bring Joint Current Account opening to the app for our existing customers soon.
Step 1: Customer 1 starts the application, provides their basic information and uploads documents to verify their identity and is asked to invite Customer 2 to join the application
Step 2: Customer 2 receives an email invite to join the application, provides their personal details and uploads their documents to verify their identity.
Step 3: Once Customer 2 completes their step, Customer 1 is notified to log back in, review and submit the full application.
If you are a new PTSB customer (i.e. you do not yet have any products with PTSB) and you need to open both a sole and Joint Current Account, open your Joint Current Account in-app first. You can then return to the app as an existing customer and open a sole account.
Find out more about the Explore Account.
Once your Current Account is active you will need to register for Open24 Online Banking. When you open your account in-app we will send you a text to complete your Open24 registration. Find out more about Open24 Online Banking here.
Move funds to your new Current Account. Once your new account is open, you can lodge money, either as an Electronic Funds Transfer (EFT) or at a PTSB branch.
Your old account should be in credit when you are closing it to ensure there are enough funds to cover any upcoming payments and meet any fees or charges that might be due.
You should choose a time to move when there is the least activity on your account, (that is, when there is the least amount of incoming credits, Direct Debit and Standing Orders). This is usually at the end of the month. See our FAQs for more information.
You'll find your BIC and IBAN details when you log into your Open24 online banking.
Review your recent statements from your “old” bank and identify all regular outgoing payments that you need to update with your new account details. Some of these payments could be:
Set up all new Standing Order and payees quickly using Open24 online banking. You will have to complete this on a desktop.
Contact any companies you pay by Direct Debit to update your new account details
Update any subscriptions or other automatic debit payments you may have (such as Netflix) or accounts you may have added your card details to (e.g. ASOS), with your new PTSB Visa Debit card details.
Use our handy list of common Originators to contact companies you have Direct Debits with to update your new account details.
Now that you’ve let everyone know that you’re moving your Current Account, it’s time to close your old account and start making the most of your new PTSB account.
Don’t forget to transfer any remaining balance from your old account to your new account.
If you already have a PTSB Current Account, you can fill in our Account Switching form to kick start your switch.Find out more
When your new account is up and running, review your old bank account and look for a time on your account that has the least amount of activity i.e. a period where there is no Salary, Other Credits, Standing Orders or Direct Debits. This is normally towards the end of the month.
This will allow you time to complete Steps 1 -3 above.
If there are payments going out of your account throughout the month and there are no clear dates to start moving your account, there are a couple of things you can consider for both Direct Debits and Standing Orders:
Please note: This option (cancelling), will not be possible for all companies and will need to be checked with the business the Direct Debit is for e.g. cancelling a DD on your Life Assurance or Health Insurance may be considered a break in your contract and it could impact your cover.
Please note: As per above, you would first need to confirm this does not impact any Terms you have agreed to e.g. you may have an SO set up as a loan repayment.
Getting set up is simple, follow these steps on how to add your new card to Apple Pay.
How you set up Google Pay on your new card is outlined here.
Open24 is the name of our online banking service. You can access your online banking on desktop at Open24 or by logging in on your mobile phone via the PTSB app.
You can view your balance, recent transactions and so much more. Our Online Banking page will provide you with more information.
When you open your account in-app, once it is active you will receive a text to prompt you to return to the app and complete your registration.
Otherwise, when you receive your Visa Debit card give us a call on 0818 50 24 24 or +353 1 212 4101 and we’ll set you up on Open24.
Apply for a Credit Card and transfer your balance from your existing Credit Card to PTSB.
An overdraft gives you extra flexibility when you need it most. We've made applying for an overdraft quicker and easier in-app!
Looking for Savings and Deposit account options? We have a range of products available to suit your needs.
The Explore Account is our digital Current Account making everyday banking rewarding and easy with things like: