Skip to main content

Take control

Switch at a time that suits you

The letter P for PTSB carved out in a slate of black marble
What's on this page

Step by step guide  |  FAQs  |  Move other products

Before switching your Current Account to PTSB, the first step is to open a Current Account and register for Open24 online banking. 

You can apply for PTSB’s award-winning Explore Account by downloading the PTSB app, selecting the “Current Account Application” icon and following the instructions.


A step by step guide

Before you start

Documents you will need to open your Current Account

In order to keep things official, there are just a few documents we will need from you.

  • ID verification, like your passport
  • Address verification, such as a utility bill
  • Information about your non-Irish tax residency (where applicable), including Tax Identification Number(s).

Find out more about the documents required to open a Current Account here

How to apply for Current Account
Apply in app

You can apply for PTSB's award-winning Explore Account by downloading the PTSB app, selecting the “Current Account Application” icon and following the instructions.

To apply in app you have to be over 18, a resident in the Republic of Ireland and be a:

  • New or existing PTSB customer opening a sole Current Account in your own name
  • New PTSB customers opening a Joint Current Account*

*If one or both of you are already customers with PTSB, you will need to attend a PTSB branch to open your account. We are working hard to bring Joint Current Account opening to the app for our existing customers soon.


Opening a Joint Current Account in-app?

Step 1: Customer 1 starts the application, provides their basic information and uploads documents to verify their identity and is asked to invite Customer 2 to join the application

Step 2: Customer 2 receives an email invite to join the application, provides their personal details and uploads their documents to verify their identity.

Step 3: Once Customer 2 completes their step, Customer 1 is notified to log back in, review and submit the full application.

Top Tip!

If you are a new PTSB customer (i.e. you do not yet have any products with PTSB) and you need to open both a sole and Joint Current Account, open your Joint Current Account in-app first. You can then return to the app as an existing customer and open a sole account.

Find out more about the Explore Account.

Register for Online Banking

Once your Current Account is active you will need to register for Open24 Online Banking. When you open your account in-app we will send you a text to complete your Open24 registration. Find out more about Open24 Online Banking here.

Get started

Step 1: Move funds

Move funds to your new Current Account. Once your new account is open, you can lodge money, either as an Electronic Funds Transfer (EFT) or at a PTSB branch.

Top Tip:

Your old account should be in credit when you are closing it to ensure there are enough funds to cover any upcoming payments and meet any fees or charges that might be due.

You should choose a time to move when there is the least activity on your account, (that is, when there is the least amount of incoming credits, Direct Debit and Standing Orders). This is usually at the end of the month. See our FAQs for more information.

Step 2: Swap incoming & outgoing payments
Move your salary and other regular payments to your new account
  • If you are employed, you must inform your employer as soon as possible of your new account details by providing them with your PTSB BIC and IBAN details.
  • You should also make sure that any other regular credits that are made to you go into your new account (such as child benefit, maintenance payments, pensions or share dividends).
  • If your employer or another organisation wants written confirmation of your new account details, you can complete and send them a Credit Transfer Request Form.
Top tip:

You'll find your BIC and IBAN details when you log into your Open24 online banking.

Review outgoing payments

Review your recent statements from your “old” bank and identify all regular outgoing payments that you need to update with your new account details. Some of these payments could be:

  • Mortgage repayments
  • Rent
  • Utility bills
Set up Standing Orders and payees

Set up all new Standing Order and payees quickly using Open24 online banking. You will have to complete this on a desktop.

Direct Debits and Recurring Debit Card Payments

Contact any companies you pay by Direct Debit to update your new account details

Update any subscriptions or other automatic debit payments you may have (such as Netflix) or accounts you may have added your card details to (e.g. ASOS), with your new PTSB Visa Debit card details.

Top Tip:

Use our handy list of common Originators to contact companies you have Direct Debits with to update your new account details.

Step 3: Close your old account and transfer remaining balance
Close your old account

Now that you’ve let everyone know that you’re moving your Current Account, it’s time to close your old account and start making the most of your new PTSB account.

Transfer remaining balance

Don’t forget to transfer any remaining balance from your old account to your new account.

Prefer to switch using our switching form?

If you already have a PTSB Current Account, you can fill in our Account Switching form to kick start your switch.

Find out more

Need to move a Joint Account?

  • If you are both new PTSB customers, you can open a Joint Current Account in app, otherwise if you are an existing customer or would prefer to open your Current Account in branch, you will need to book an appointment in branch and one of our team will help guide you through the process. 
  • You will both need to attend the appointment and each of you will have to bring all relevant documentation to complete the application and your mobile device to register for Open24 Online banking.

Call us on 0818 837 408 or book a Branch appointment.

Frequently Asked Questions

How do I pick when to start moving my account?

When your new account is up and running, review your old bank account and look for a time on your account that has the least amount of activity i.e. a period where there is no Salary, Other Credits, Standing Orders or Direct Debits. This is normally towards the end of the month.

This will allow you time to complete Steps 1 -3 above.

I don’t have a clear date available to start moving my account, what should I do?

If there are payments going out of your account throughout the month and there are no clear dates to start moving your account, there are a couple of things you can consider for both Direct Debits and Standing Orders:

Direct Debits
  • Contact your Direct Debit provider to see if they can change the Direct Debit to a different date to ensure you do not miss a payment; or
  • Cancel the impacted Direct Debit with the company directly and make a manual payment for when the payment is due. You will then need to set up a new DD mandate with the company for any future payments from your new PTSB account. 

Please note: This option (cancelling), will not be possible for all companies and will need to be checked with the business the Direct Debit is for e.g. cancelling a DD on your Life Assurance or Health Insurance may be considered a break in your contract and it could impact your cover.

Standing Orders
  • Amend the date the SO is due to be debited from your old account.
  • Cancel the SO and make a manual payment. You can then set up a new SO on your new PTSB account through Open24 online banking on desktop.

Please note: As per above, you would first need to confirm this does not impact any Terms you have agreed to e.g. you may have an SO set up as a loan repayment.

How do I set up Apple Pay?

Getting set up is simple, follow these steps on how to add your new card to Apple Pay.

How do I set up Google Pay?

How you set up Google Pay on your new card is outlined here

What is Open24 and why do I have to register?

Open24 is the name of our online banking service. You can access your online banking on desktop at Open24 or by logging in on your mobile phone via the PTSB app.

You can view your balance, recent transactions and so much more. Our Online Banking page will provide you with more information.

When you open your account in-app, once it is active you will receive a text to prompt you to return to the app and complete your registration.

Otherwise, when you receive your Visa Debit card give us a call on 0818 50 24 24 or +353 1 212 4101 and we’ll set you up on Open24.

View more FAQs

Move other products

Credit Card

Apply for a Credit Card and transfer your balance from your existing Credit Card to PTSB.

Savings & Deposits

Looking for Savings and Deposit account options? We have a range of products available to suit your needs.

The Explore Account is our digital Current Account making everyday banking rewarding and easy with things like:

  • Flat monthly fee for maintaining the account.
  • No day-to-day transaction or contactless fees.
  • Apple pay and Google pay.
Learn more about the Explore Account
Need help?

Watched our video, read our FAQs and still need help?

If you need to talk to someone about your switch, please call us on 0818 502 424.

Help and Support

Whatever your questions, we'll do our best to help you find the answers.

Back to top
Page loading
Close takeover popup
PTSB logo

Altogether more human