Switch with our switcher form

To keep things official, there are just a few documents we will need from you.

• ID verification, like your passport.
• Address verification, such as a utility bill.
• Information about your non-Irish tax residency (where applicable), including Tax Identification Number(s).

To make your in-app application as quick and easy as possible, find out more about the documents required to open a Current Account here.

You can apply for PTSB's award-winning Explore Account by downloading the PTSB app and selecting the “Current Account Application” icon and following the instructions.

To apply in app you have to be over 18, a resident in the Republic of Ireland and be a:

• New or Existing PTSB customer opening a sole Current Account in your own name
• New PTSB customers opening a Joint Current Account*

*If one or both of you are already customers with PTSB, you will need to attend a PTSB branch to open your account. We are working hard to bring joint Current Account opening to the app for our existing customers soon.

Opening a Joint Current Account in-app?

Step 1: Customer 1 starts the application, provides their basic information and uploads documents to verify their identity and is asked to invite Customer 2 to join the application

Step 2: Customer 2 receives an email invite to join the application, provides their personal details and uploads their documents to verify their identity.

Step 3: Once Customer 2 completes their step, Customer 1 is notified to log back in, review and submit the full application.

Find out more about the Explore Account.

Once your Current Account is active you will need to register for Open24 Online Banking. When you open your account in-app we will send you a text to complete your Open24 registration. Find out more about Open24 Online Banking here.

• After you submit your Current Account application in-app, you will receive a welcome email that will include an Account Switching form. 

Download Account Switching form (pdf, 44KB)

• Once we confirm your Explore Account is active, complete the Account Switching form and return it to us using our free post address or drop it into any PTSB branch. Find a branch. 

Free post address:
Switching Team,
Permanent tsb, 
56-59 St. Stephens Green, 
Dublin 2

You will have to select a switch Start Date on your Account Switching form. 

What we will do

• We'll send the completed Account Switching form to your old bank and they will send you a list of your Standing Orders and Direct Debits to review. 
• Your old bank will send your Direct Debit originators your new account details so that all of your Direct Debits can be transferred over. 
• Your old bank will also send us details of any Standing Orders that you may have, and we will set these up. 

What you need to do

• We recommend that you also contact these companies directly to check they have updated your bank details correctly before your next payment is due. You should ask them if they need you to sign a new Direct Debit mandate. 
• Recurring Debit Card payments will not automatically switch over. You will have to update subscriptions or other automatic debit payments you may have (such as Netflix) or accounts you may have added your card details to (e.g. ASOS), with your new PTSB Visa Debit Card details. 

• If you are employed, you must inform your employer as soon as possible of your new account details by providing them with your PTSB BIC and IBAN details.
• You should also make sure that any other regular credits that are made to you go into your new account (such as child benefit, maintenance payments, pensions or share dividends).
• If your employer or another organisation wants written confirmation of your new account details, you can complete and send them a Credit Transfer Form.

• We will send you a text two days before your switch begins to remind you and another text when your switch is complete. 
• If we come across any problems along the way, we will call you to discuss the next steps. 

Review your old bank account and look for a time on your account which has the least amount of activity i.e. a period where there’s no Salary, Other Credits, Standing Order or Direct Debit activity for 7-10 working days. This is normally towards the end of the month.

Pick a date within this time frame that is a week day (Monday to Friday), excluding Bank Holidays.

Check your transactions and identify a time when there is the least number of debits on your account.

If there are payments going out of your account throughout the month and there are no clear dates available to select a switch start date, there are a couple of things you can consider for both Direct Debits and Standing Orders:

Direct Debit (DD):

• Contact your Direct Debit provider to see if they can change the Direct Debit to a different date; or
• Cancel the impacted Direct Debit with the company directly and make a manual payment for when the payment is due during the switch.
• You will then need to set up a new DD mandate with the company for any future payments from your new PTSB account.

Please note: this option (cancelling), will not be possible for all companies and will need to be checked with the business the Direct Debit is for e.g. cancelling a DD on your Life Assurance or Health Insurance may be considered a break in your contract and it could impact your cover.

Standing Order (SO):

• Amend the date the SO is due to be debited from your old account before the switch start date; or
• Cancel the SO and make a manual payment. You can then set up a new SO on your new PTSB account through Open24 online banking on your laptop or desktop.

Please note: As per above, you would first need to confirm this does not impact any Terms you have agreed to e.g. you may have an SO set up as a loan repayment.

You will need to pick either Option A or Option B when completing your Account Switching Form.

Option A – Select this option if you want your old bank to transfer your account balance to your new account and close your old bank account.

Option B – Select this option if you want the balance to remain in your old account and the old account to remain open.

It is important that you pick the option that best suits you.

For both Option A & Option B:

• All Standing Orders will switch to PTSB.
• Your old bank will contact your Direct Debit providers with your new account details and request they update your details.
• You should contact your Direct Debit providers to confirm your details have been updated to your new account details, and to check if you need to sign a new Direct Debit mandate. Contact details of most common providers.

• If you are switching in to PTSB using the formal bank to bank switching process, your old bank will inform your SEPA Direct Debit providers (companies you have a Direct Debit with), in writing of your new PTSB account details.
• These companies are then responsible for updating your account details.
• We do recommend that you also contact these companies to check they have updated your details before the next due date of your next Direct Debit, and to check if you need to sign a new Direct Debit mandate.

Click here for contact details of most common providers.

• If you are closing your old bank account, you must stop using your old Visa Debit card 5 working days before your switch start date.
• If there are pending transactions on your old account, it may result in your switch being declined.
• You can however continue to access money from your old bank account using your old Bank’s ATM machine for cash withdrawals only.

It is important that you have access to funds that will cover the 10 working days of your switch. We recommend that you transfer sufficient funds into your new PTSB current account by transferring online or lodging at a branch.