We understand that due to a number of reasons, falling behind on your repayments can happen. Our commitment is that we will work with you to try to find a way to help make your repayments a little more manageable. So if you are in arrears, or worried that you soon might be, talk to us before a small problem becomes a big one.
It is really important that you get in contact with us as early as possible if you’re concerned. This will give us both the best chance to work together on a solution.
You can call us directly on 1800 855 010 or +353 21 601 3800 (from abroad). Lines are open Monday to Friday, 8.45am to 6pm, excluding Bank Holidays.
You may wish to contact the Money Advice & Budgeting Service (MABS), a national, free, confidential and independent service for people in debt or in financial difficulty. Contact them on 0818 07 2000. Line are open Monday to Friday, 9am to 8pm, or visit the MABS website.
You may be able to avoid some of these charges by keeping your account within the agreed limits. If you are having difficulties doing this, contact one of our advisors in your local branch or call us directly on 1800 855 010 or +353 21 601 3800 (from abroad) – we want to help.
You can check your balance through Open24 Online banking and over the phone by calling 0818 50 24 24 or +353 1 2124101 (from abroad). Lines are open Monday to Friday, 8am to 10pm (excluding Bank Holidays) and Saturdays and Sundays 10am to 5pm.
Warning: Missed payment data will be reported to the Central Credit Register (CCR), as required by law, in the legitimate interests of PTSB and the CCR. This may affect your future ability to borrow.
