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Help and Support

Whatever your questions, we'll do our best to help you find the answers.

Can't find what you need?

Manage Digital Correspondence

Understand how you receive some documents and how to update your preferences if needed.

Need help moving to PTSB?

Take the first step today. We’ve detailed all the steps and information about moving your financial products here.

Register for Open24 Online banking

View our step-by-step guide on how to register for Open24 Online Banking and start managing your accounts securely.

Help with banking

How do you find your BIC and IBAN? What's an eStatement? The answers to these questions and more are answered here.

Apple Pay and Google Pay

All you need to know about getting set up for mobile payments.

Enhanced Customer Support

Helping you through those everyday challenges.

Ulster Bank customers

Ulster Bank customers, we've answered your questions and are here to support you and keep you up to date.

Life Changes

We know our customers' relationships can change with us as their lives change. We're here to help with some of these big moments.

Download a form

Find all of our downloadable forms in one convenient place.

Legal information

Find all of our Terms and Conditions here along with our Fees and Charges booklets, information on Cookies and more!

Home changes

Planning to buy, move, or build? Check out the links below for some helpful information.

Work and retirement

Find out how to prepare for your retirement and build on your nest egg with the links below.

Financial Difficulties

We will help you find a way to make things a little more manageable.

Saving for the future

We know that having that little bit of peace of mind is important. Find out how we can help you make it happen with the links below.

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