Your Open24 Password

What’s on this page

Forgot your password / locked out of your account? | Reset your password | Password rules | Don’t have a password? | Lost your device

Find out all you need to know about your Open24 password, including hints and tips on how to create a strong and secure one.

Forgot your password or locked out of your account?

If you are locked out of your online banking, you can quickly and safely reset your password by using our automated service. This service is available 24/7. 

When resetting your password, make sure you have a pen and paper, and access to a laptop or PC as your temporary password needs to be updated via Open24.ie and cannot be updated in app. Please note: Our agents do not have access to your passwords and will not be able to assist with the re-set of your password. Following the below steps will ensure that you are able to access your online banking.

If you are not locked out of your account, but want to reset your password, please see reset your password section below for your in app guide.

Here are the steps you should follow:

• Call 0818 818 719 any time of the day or night. Be ready to enter your Open24 number which can be found on your card, and your Personal Access Number.
• Be sure to have a pen and paper handy to write down your temporary password.
• After following the prompts, you’ll be given a temporary internet password. This takes approximately 5-10 minutes to become active and expires after 30 days.
• Using a desktop or laptop computer, not your mobile device, login to Open24 by entering this temporary password, followed by 3 digits of your Personal Access Number.
• Please follow additional instructions carefully. 

Reset or create a new PTSB password via mobile app

If you use the PTSB mobile app, reset your password by logging in and accessing “Settings and Security” via the homepage icon or navigation menu (see images below). Your mobile device will need to be the one registered to your customer profile. 

Alternatively, call us on +353 (1) 212 4152. Be sure to have a pen and paper handy to write down your temporary password. Please wait 5-10 minutes before you reset your password via the website.

Please note: Should we state can’t reset password for personal account. Please place option 3, cannot provide these over the phones.

Open24 password rules

There are some specific rules when creating a password for www.open24.ie that you must follow in order to create a strong password. Passwords must:

• Be between 8 and 32 characters long
• Contain at least one lower-case character
• Contain at least one upper-case character
• Contain at least one number
• Not contain more than two identical characters in a row

You can also use special characters in your password, choose from !"£$%^&*()-_=+[]{};:'@#~,./?\| - you can even put spaces in if you want!

What is a strong password?

The strength of a password depends on the different types of characters that you use, the overall length of the password, and whether the password can be found in a dictionary.

• Hints and Tips for good passwords
• Avoid common password pitfalls

Cyber criminals use sophisticated tools that can rapidly decipher passwords. Avoid creating passwords that use:

• Dictionary words in any language.
• Words spelled backwards, common misspellings, and abbreviations.
• Common letter-to-symbol conversions, such as changing "and" to "&" or "to" to "2".
• Sequences or repeated characters. Examples: 12345678, 222222, abcdefg, or adjacent letters on your keyboard (qwerty).
• Personal information that could be guessed or easily discovered. Your name, birthday, passport number or similar.

Don't have a password? 

If you use the PTSB mobile app, create your password by logging in and accessing “Settings and Security” via the homepage icon or navigation menu (see images below). Your mobile device will need to be the one registered to your customer profile.

Alternatively, call us on 0818 818 719. Be sure to have a pen and paper handy to write down your temporary password. Please wait 5-10 minutes before you reset your password via the website.

Please note: Your temporary password lets you access Open24 on a desktop or laptop computer. Once you set up a new password, you can then access Open24 through our app too.

Lost your device

If you have lost your registered device, and have a new mobile number, you will need to update the registered number by calling 0818 818 719. If you have lost your registered device, and don’t have a password, you will need to call us on 0818 818 719 to receive a temporary Open24 password. You can then “Reset or Create” your own password via the Open24 desktop site.