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Open24 Online Banking Support FAQs

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PTSB banking app

Technical Questions

How do I get a detailed view of one of my accounts?
  1. To get a more detailed view of one of your accounts log in to your Open24 Online Banking – then you will arrive on the ‘Home’ page.
  2. Here you will see a list of your accounts.
  3. To get a more detailed overview of one of your accounts simply click the dropdown arrow to the right of your selected account.
  4. Here you will see any ‘Pending transactions’ and your most ‘Recent transactions’.
  5. You can also transfer money to one of your other accounts by clicking the ‘Transfer funds’ button at the bottom of the dropdown overview.
  6. To get a more detailed view of your account from here, simply click the ‘View more transactions’ button.

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How do I view the BIC and IBAN for my account?

When you log in to your Open24 Online Banking you will see the BIC and IBAN for each of your accounts on the ‘Home’ page.

You can select the icon beside your IBAN number to easily copy the number to your clipboard.

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How do I register for eStatements through Open24 Online Banking?
  1. On the ‘Home’ page, click the dropdown arrow to the right of the account which you are looking to register your eStatement for and select the ‘View more transactions’ button at the bottom of the account overview.
  2. On the next screen, click the 'Statements' tab along the top.
  3. If you have not yet registered for e-Statements it should say that you are registered for postal statements. Click on the option ‘Switch to eStatements’, to register for this service.
  4. If you have the PTSB banking app installed we will send a push notification to your registered device to verify.
  5. If you didn’t receive or accidentally removed the push notification from your device screen, just open your PTSB app where you will be prompted to verify.
  6. Otherwise a text message will be sent to your mobile phone.
  7. Input the verification code to the screen and select ‘Register for eStatements’. You are now registered for e-statements.

To register for eStatements in the PTSB mobile banking app check out our FAQ here.

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How do I view eStatements through Open24 Online Banking?
  1. On the ‘Home’ page click the dropdown arrow to the right of the account of which you are looking to view your eStatement and select the ‘View more transactions’ button at the bottom of the account overview.
  2. On the next screen, click the ‘Statements’ tab along the top. Then select ‘View eStatements’.
  3. If you have the PTSB banking app installed we will send a push notification to your registered device to verify.
  4. If you didn’t receive or accidentally removed the push notification from your device screen, just open your PTSB app where you will be prompted to verify.
  5. Otherwise a text message with a one-time security code is sent out.
  6. Input the code to the screen and select ‘View’, the eStatement will then generate on a separate tab in your browser. (Please note, your adobe reader must be up to date to download the eStatement).
  7. With effect from 6 December 2021, all newly issued bank account eStatements on Open24 will be available for up to 2 years from the statement issue date for open accounts. Bank account eStatements issued prior to 6 December 2021 will continue to be available for a maximum of 15 months from the statement issue date for open accounts.

To view eStatements in the PTSB mobile banking app check out our FAQ here.

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Why can’t I see my account when trying to register for eStatements?

Unfortunately, some exclusions apply for certain product types where it is a joint account. Only eligible accounts will be available to view when you’re trying to register for eStatements in Open24 or in-app.

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How do I give notice on a Notice Deposit Account?
  1. On the ‘Home’ page click the dropdown arrow to the right of the deposit account you are looking to give notice on.
  2. Then select the ‘View more transactions’ button at the bottom of the account overview to get a more detailed view.
  3. Then on the next screen click on the ‘Do more’ tab along the top.
  4. Select ‘Give notice’ as seen in the top right hand corner of the screen.
  5. Fill in the amount for which you want to give notice and then click ‘Give Notice’.
  6. Your funds have now successfully been placed on notice. This screen provides information on when your funds are available to transfer from the notice account.

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How do I order a Cheque Book?
  1. On the ‘Home’ page click the dropdown arrow to the right of the account you are looking to order a cheque book for.
  2. Then select the ‘View more transactions’ button at the bottom of the account overview to get a more detailed view.
  3. Then on the next screen click on the ‘Do more’ tab along the top.
  4. Then click on the ‘Order a Cheque Book’ option.
  5. On the next screen simply click the ‘Order’ button and your request will be submitted.
  6. Order your Cheque Book today and we will get it out to you in six working days.

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Payments and Transfers

How do I transfer funds to another one of my own accounts?
  1. To transfer funds to another one of your own accounts log in to your Open24 Online Banking – then you will arrive on the ‘Home’ page.
  2. Here you will see a list of your accounts.
  3. Simply click the dropdown arrow to the right of your selected account you want to transfer from.
  4. From here just click the ‘Transfer funds’ button at the bottom of your account overview.
  5. Fill out the form including the account you want to transfer to and the amount and click ‘Pay’ to complete transaction.
  6. This section is for internal transfers only. This will make transferring between your own accounts much easier.

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How do I transfer to my PTSB credit card?
  1. To set your PTSB Visa Credit Card up to make a payment, log into Open24.ie.
  2. Select the ‘Send money’ tab on the left hand side navigation bar.
  3. If this is the first time you are transferring to your credit card click ‘Add Payee’.
  4. Fill in the details of the payee.
  5. Payee name – input PTSB Visa.
  6. The BIC – input IPBSIED
  7. The IBAN – input IE55IPBS99073270000052
  8. The reference – input the 16 digit number on the front of the credit card 4539XXXXXXXXXXXX.
  9. Once the ‘Add a Payee’ form is completed click ‘Add’ to proceed with the set up.
  10. If you have the PTSB banking app installed we will send a push notification to your registered device to verify.
  11. If you didn’t receive or accidentally removed the push notification from your device screen, just open your PTSB app where you will be prompted to verify.
  12. Otherwise you will be sent a security text message.
  13. Input the SMS code and select ‘Confirm’. The Payee is now set up.
  14. To then transfer the funds to your Visa Credit Card; in the ‘Send money’ tab click the ‘PAY’ button next to your new payee – PTSB Visa.
  15. Select the account you want to send money from, input the amount you want to transfer under the heading ‘Amount’ and select ‘Pay’.
  16. Select ‘Confirm’ when you have reviewed the transfer details and are happy to proceed. Select ‘Done’. You have successfully transferred to your PTSB credit card.

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How do I set up a new Payee?
  1. To set up a transfer to a new payee (third party), select the ‘Send money’ tab on the left hand side navigation bar.
  2. If this is the first time you are transferring to an account, click ‘Add Payee’.
  3. On the next screen; fill out the form selecting your account you wish to pay ‘from’, the name of the payee, the IBAN of the payee and a reference.
  4. Clicking ‘Add’ to proceed with the set up.
  5. If you have the PTSB banking app installed we will send a push notification to your registered device to verify.
  6. If you didn’t receive or accidentally removed the push notification from your device screen, just open your PTSB app where you will be prompted to verify.
  7. Otherwise you will be sent a security text message.
  8. Input the SMS code and select ‘Confirm’. The Payee is now set up.

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How do I send money to someone else’s account?
  1. To send money to someone else’s account (third party), select the ‘Send money’ tab on the left hand side navigation bar.
  2. Then click the ‘PAY’ button to the right of the payee you would like to send money to.
  3. On the next page simply fill out the form. You can choose to send money straight away or select a payment date up to one month in the future. Then click ‘PAY’ in the bottom right of the form.
  4. Click ‘Confirm’ on the next screen to complete transaction.
  5. If this is the first time you are transferring to an account, click ‘Add Payee’ on the main ‘Send money’ tab page.
  6. To set up a new payee, fill out the form selecting your account you wish to pay ‘from’, the name of the payee, the IBAN of the payee and a reference.
  7. Complete the form by clicking ‘Add’ to proceed with the set up.
  8. If you have the PTSB banking app installed we will send a push notification to your registered device to verify.
  9. If you didn’t receive or accidentally removed the push notification from your device screen, just open your PTSB app where you will be prompted to verify.
  10. Otherwise you will be sent a security text message.
  11. Input the SMS code and select ‘Confirm’. Your money has been sent to your Payee.

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How do I set up a future dated payment to a payee?
  1. Select the ‘Send money’ tab on the left hand side navigation bar.
  2. Select the payee you wish to send money to (if payee is already listed).
  3. If this is the first time you are transferring to an account, click ‘Add Payee’.
  4. In the ‘Payment date’ box you will be able to choose to pay straight away or select a date up to one month ahead.
  5. Select a date, input the amount and personal message (optional). Then select ‘Pay’.
  6. On the main ‘Send money’ tab page you will see all your current set up future dated payments under the ‘Scheduled payments’ tab.

Please note, you can only set up a future dated payment for bill payments or third party payments. A future dated payment is a once off transfer, whereas a standing order is a recurring payment.

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How do I view the details of a Payee?
  1. Select the ‘Send money’ tab on the left hand side navigation bar.
  2. Then select the ‘My payees’ tab along the top.  
  3. From here, you can pay, view or delete any existing payees or alternatively you can set up a new payee.
  4. To view more details on a payee, simply click on the name of the payee whose details you want to view.

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How do I view and manage my Bills?
  1. To manage and view your bills select the ‘Bills’ tab on the left hand side navigation bar.
  2. Here you can manage your existing bills, your future dated bills and your Direct Debits by clicking on each relevant section along the top.
  3. To pay a bill simply click the ‘Pay’ button to the right of the selected receiver.
  4. To delete a bill simply click the ‘bin’ icon to the right of the selected bill.
  5. Here you can also add a new bill by selecting the ‘Add Bill’ button in the top right.
  6. You can now delete a future dated payment in the ‘Future dated bills’ tab by clicking the ‘bin’ icon to the right of the selected bill.

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How do I set up a new bill payment?
  1. To set-up a new bill select the ‘Bills’ tab on the left hand side navigation bar.
  2. Then select ‘Add Bill’ in the top right hand corner.
  3. Select the account you want to pay from, select the payee you want to pay, and include a reference.
  4. Then click ‘Add’ in the bottom right hand corner of the screen.
  5. Then click ‘Verify’ in the bottom right hand corner of the next screen.
  6. If you have the PTSB banking app installed, we will send a push notification to your registered device to verify.
  7. If you didn’t receive or accidentally removed the push notification from your device screen, just open your PTSB app where you will be prompted to verify.
  8. Otherwise a text will be sent to the registered mobile number on file with a code. When you receive the text, enter the code and select confirm.
  9. Select done.

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How do I set up a future dated bill payment?
  1. To manage and view your bills select the ‘Bills’ tab on the left hand side navigation bar.
  2. Here you can manage your existing bills, your future dated bills and your Direct Debits by clicking on each relevant section along the top.
  3. To pay a bill simply click the ‘Pay’ button to the right of the selected receiver.
  4. If this is the first time you are paying a bill to a certain organisation select ‘Add Bill’, fill out the details.
  5. Then once this is added to your ‘Bills’ home page you can select the ‘Pay’ button to the right of the selected receiver.
  6. In the ‘Payment date’ box you will be able to choose to pay straight away or select a date up to one month ahead.
  7. Select a date, input the amount. Then select ‘Pay’.

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What is a Direct Debit?

A Direct Debit is an instruction from you to PTSB. It authorises the company you want to pay to collect varying amounts from your account – but only if you've been given advance notice of the amounts and dates of collection. Direct Debits are used for recurring bill payments e.g. electricity, gas and internet. Direct Debits can be managed in the ‘Bills’ tab on the left hand side navigation bar of your Open24 Online Banking.

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How do I view and manage my Direct Debits?
  1. To view all of the Direct Debits that are set up on your account click on the ‘Bills’ tab on the left hand side navigation bar.
  2. Then click on the ‘Direct Debits’ section along the top.
  3. From here you will now be able to:
    • View further details of SEPA Direct Debits (simply click on the ‘Originator name’ to see their details).
    • Refuse future payments of SEPA Direct Debits (simply click the ‘refuse’ button next to the selected bill).
    • Delete any Direct Debits that you no longer wish to pay (simply click on the ‘bin’ icon next to the selected bill). We would also advise contacting the company to cancel the Direct Debit completely.

SEPA direct debits are ones that have been set up using your BIC and IBAN.

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How do I view / refuse / delete Direct Debits?
  1. Select the ‘Bills’ tab on the left hand side navigation bar.
  2. Click on the ‘Direct Debits’ section within this tab.
  3. Here you will see all your current Direct Debits on your account.
  4. To view details of a Direct Debit simply click on the ‘Originator name’ of the one you want. Here you will be able to view the companies’ details and there Originator ID.
  5. To delete a Direct Debit simply click on the ‘bin’ icon to the right of the selected ‘Originator name’. By confirming the option to delete, your Direct Debit will be cancelled. (We would also advise contacting the company to cancel the Direct Debit completely.)
  6. To refuse a direct debit simply click the ‘Refuse’ button to the right of the selected ‘Originator name’.
  7. Enter in the amount of refusals you would like to apply and then click ‘Proceed’. Now the number of refusals you indicated will be applied automatically.

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What is a standing order?

A standing order is a recurring payment to a SEPA payee (including international) which can be set up for an existing or a new payee and can be managed in the ‘Send money’ tab in your Open24 Online Banking.

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How do I create a Standing Order?
  1. Select the ‘Send money’ tab on the left hand side navigation bar.
  2. Click on ‘Scheduled payments’ section and view by ‘Standing orders’.
  3. Here you can view, edit or delete your current Standing orders.
  4. To create a new one, select ‘Add Standing Order’.
  5. You can set one up for an existing or new Payee.
  6. Fill in all the relevant account details and payment details for the standing order.
  7. Then click ‘Add’ in the bottom right hand corner to set it up.
  8. Then click ‘verify’ in the bottom right hand corner of the next screen.
  9. If you have the PTSB banking app installed we will send a push notification to your registered device to verify.
  10. If you didn’t receive or accidentally removed the push notification from your device screen, just open your PTSB app where you will be prompted to verify.
  11. Otherwise a text will be sent to the registered mobile number on file with a code. When you receive the text, enter the code and select 'Confirm'.
  12. Select done.

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How do I edit a Standing Order?
  1. Select the ‘Send money’ tab on the left hand side navigation bar.
  2. Click on ‘Scheduled payments’ section and view by ‘Standing orders’.
  3. Here you can view, edit or delete your current standing orders.
  4. To view more details on a particular standing order simply click on the ‘Recipient name’.
  5. To edit an existing standing order, click the pencil icon to the right of the selected recipient.
  6. Amend the standing order amount or next payment date.
  7. Then click ‘Proceed’ in the bottom right hand corner of the page.
  8. If you have the PTSB banking app installed we will send a push notification to your registered device to verify.
  9. If you didn’t receive or accidentally removed the push notification from your device screen, just open your PTSB app where you will be prompted to verify.
  10. Otherwise a text will be sent to the registered mobile number on file with a code. When you receive the text, enter the code and select confirm.
  11. Select done.

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How do I delete a Standing Order?
  1. Select the ‘Send money’ tab on the left hand side navigation bar.
  2. Click on ‘Scheduled payments’ section and view by ‘Standing orders’.
  3. Here you can view, edit or delete your current standing orders.
  4. To delete a current standing order simply click the ‘bin’ icon to the right of the selected recipient.
  5. If deleting the standing order, a confirmation page will pop up. Click on the ‘Confirm’ button.
  6. Then click ‘Done’ on the next screen.

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How do I lodge a foreign currency or international Cheque?

To lodge a foreign currency or international Cheque, you will need to visit a branch and talk to one of our branch advisors. They will guide you through the process.  

When you lodge the Cheque, you will need to fill out a form. Any associated charges will be applied to your account.

Processing times may vary based on the bank that issued the cheque and the country it operates from. We will send the Cheque to that bank, possibly using a third party.

Once we receive the funds, we’ll convert them to euros using our exchange rate on that day.

Keep in mind that we might not accept Cheques in all currencies or amounts. Alternatively, you can ask the payer to transfer the funds directly into your account by providing them with your account number and sort code.

  • You can find your account number and sort code in your IBAN. The sort code consists of the first 6 digits, starting '9900XX', while the account number is the last 8 digits.
  • Alternatively, you can find this information on the top right-hand corner of your statements, or by logging into the PTSB app.
Important Information

We can’t guarantee that the other bank will always send us the funds immediately upon request.

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Other services

How do I access emergency cash?
  1. To access Emergency Cash, log in to your Open24 Online Banking.
  2. Select the ‘Other services’ tab on the left hand side navigation bar.
  3. From here, click the ‘View more’ button under the emergency cash section.
  4. On the next screen select the ‘Send Emergency Cash’ button.
  5. Now choose a mobile number to send emergency cash to. It can be your own number, or somebody else’s.
  6. We’ll send a text message to that number with a unique 6-digit code. Emergency cash can be redeemed up to 2 hours after receiving the code.
  7. Go to any PTSB ATM and enter the code and mobile number to get your emergency cash. There is a fee of €2.00 for every emergency cash transaction which is withdrawn from the ATM. There is no fee if the funds are not withdrawn.

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How do I add a travel note to my account?

Please note: If you are travelling within the EU you do not need to place a travel note on your account.

  1. To place a travel note on your Visa Debit or Credit Card please login to your Open24 Online Banking.
  2. Once you have logged on to your Open24 Online Banking please select the ‘Other services’ tab which is located on the left hand side navigation bar.
  3. Then select the ‘Manage travel notes’ button in the ‘Travel notes’ section.
  4. Here you can manage current travel notes and add a new travel note.

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How do I apply for a Personal Loan or Savings Account?
  1. To apply for a Personal Loan or Savings Account, log in to your Open24 Online Banking.
  2. Select the ‘Apply online’ tab on the left hand side navigation bar.
  3. From here simply choose the product you want to apply for from the list in front of you.
  4. Fill out the required details and your application is submitted.

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PTSB banking app

How do I apply for a Current Account, Credit Card or Overdraft on the PTSB banking app?
  1. To apply for a Current Account, Credit Card or Overdraft, log in to your PTSB banking app.
  2. On your app homepage you will see icons for ‘Current Account Application’, ‘Overdraft Application’ and Credit Card Application’.
  3. Simply click on the product you want to apply for and follow the steps outlined to apply.

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How do I edit a Standing Order on the PTSB banking app?
  1. Select the ‘Manage Payments’ icon on the home screen.
  2. Select the ‘Standing Orders’ option to edit existing Standing Orders.
  3. This will bring you to a list of your Standing Orders.
  4. Click into the Standing Order you wish to manage.
  5. This will allow you to edit the amount and the next payment date.
  6. Click save to complete the process.

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How do I delete a Standing Order on the PTSB banking app?
  1. Select the ‘Manage Payments’ icon on your PTSB mobile banking app home screen.
  2. Select the ‘Standing Orders’ option to edit existing Standing Orders.
  3. This will bring you to a list of your Standing Orders.
  4. Click into the Standing Order you wish to manage.
  5. This will allow you to ‘delete’ the Standing Order you want to cancel.
  6. Click save to complete the process.

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How do I manage Direct Debits on the PTSB banking app?
  1. Select the ‘Manage Payments’ icon on your PTSB mobile banking app home screen.
  2. Select the ‘Direct Debits’ option.
  3. This will bring you to a list of your Direct Debits.
  4. Click into the Direct Debit that you wish to manage. This will allow you to add a refusal and delete Direct Debit mandate.
  5. Click Save to complete the process.

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How do I know if I am registered for eStatements in-app?
  1. On the app home page, click the main menu icon (three lines) in the top left hand corner of the home screen.
  2. Click on 'eStatements'.
  3. You will then be presented with all eligible eStatement accounts.
  4. If you have not yet registered for eStatements, you will need to select the account you wish to register for eStatements.
  5. If you are registered for eStatements, they will be available to view and download in-app.

Please note, you must be using version 8.2 on IOS or 8.1 on Android to view eStatements in-app.

How do I register for eStatements in-app?
  1. On the app home page, click the main menu icon (three lines) in the top left hand corner of the home screen.
  2. Click on 'eStatements'.
  3. You will be required to log in using your Personal Access Number (PAN).
  4. If you have not yet registered for e-Statements, it will present you with all eligible eStatement accounts. Select the account you wish to register for eStatements.
  1. You will then be sent a verification code via SMS to your registered phone number.
  2. Input the verification code on the screen. You are now registered for eStatements.
  3. With effect from 6 December 2021, all newly issued bank account eStatements on Open24 or in-app will be available for up to 2 years from the statement issue date for open accounts. Bank account eStatements issued prior to 6th December 2021 will continue to be available for a maximum of 15 months from the statement issue date for open accounts.

Please note: you must be using version 8.2 on IOS or 8.1 on Android to view eStatements in-app.

 How do I view eStatements in app?
  1. On the app home page, click the main menu icon (three lines) in the top left hand corner of the home screen.
  2. Click on 'eStatements'.
  3. You will be required to log in using your Personal Access Number (PAN).
  4. You will then be presented with all eligible eStatement accounts.
  5. Click on the account you wish to view eStatements for.
  6. Select the eStatement you wish to view and it will download in pdf. format in the app.
  7. With effect from 6 December 2021, all newly issued bank account eStatements on Open24 or in-app will be available for up to 2 years from the statement issue date for open accounts. Bank account eStatements issued prior to 6th December 2021 will continue to be available for a maximum of 15 months from the statement issue date for open accounts.

Please note: you must be using version 8.2 on IOS or 8.1 on Android to view eStatements in-app.

How do I print or save an eStatement in-app?

An eStatement will always open in pdf. format onto your device. You can then use your phone’s settings to email, print or save your eStatement. We recommend you download and save your eStatements to your password protected personal device to ensure future ease of access.

Can I request a printed statement in-app?

This is not currently available in-app. If you wish to request a paper statement you will need to call us on 0818 502 424 or +353 1 212 4101; Monday to Friday, 9am – 5pm (excluding bank holidays) or Saturday & Sunday, 10am – 2pm.

Please be aware a duplicate statement fee is charged at €2.50 per page, capped at €20 per individual account request.

How long are eStatements available to view on Open24?

With effect from 6 December 2021, all newly issued bank account eStatements on Open24 or in-app will be available for up to 24 months from the statement issue date for open accounts. Bank account eStatements issued prior to 6 December 2021 will continue to be available for a maximum of 15 months from the statement issue date for open accounts.

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Can I view eStatements in-app if my account is closed?

Unfortunately this is not a feature we can offer on a closed account. Upon closure, you lose access to any documents held on Open24 Online Banking & in-app in relation to that product. We always recommend you download and save your eStatements to your password protected personal device to ensure future ease of access.

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Technical Questions

What are Cookies?

A "cookie" is a file that provides a means for recording data for use by Open24 for security purposes only. When you click on the Exit button, the connection between your PC and Open24 is broken and the cookie data is deleted.

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Can I use Open24 Online Banking if I don't accept the Cookie?

No. The receiving "cookies" option should be enabled on your browser. If you have disabled receiving "cookies", Open24 cannot determine who you are and you will not be able to access the service. Find out more about our cookie policy here.

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I used the browser Back button and I was logged out. What is the reason for this?

For security reasons, the back button functionality has been removed on some pages. Please use the navigation buttons or links shown on the top of the screen instead of the Back button to move through the screens.

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I keep getting a message 'You have been logged off' but I haven't been able to log in.

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Sometimes your browser will save files from a previous visit to a website which will cause a conflict and deny you access to the site.

Internet Explorer 6, 7, 8, 9 & 10

  • Click on 'Tools' at the top of the browser window. For Internet Explorer 9 & 10 the tools option is a small cog icon at the top right corner of the page
  • Select 'Internet Options'
  • Ensure the 'General' tab is selected
  • Click on the 'Delete Files' button
  • Check the 'Delete all offline content' box and click 'OK'
  • Restart IE

Mozilla Firefox

  • Click on 'Tools' at the top of your browser window
  • Select 'Options'
  • Select the 'Advanced' tab then the 'Network' tab
  • Under the section 'Cached Web Content' click the clear now button
  • Restart Firefox

Google Chrome

  • Click the Chrome Menu at the end of the url bar (located to the right of the star icon)
  • Click the 'settings' option
  • Click 'Show Advanced settings'
  • Under the Privacy section select 'Clear Browsing Data'
  • Make sure you have clear the cache selected
  • Click clear browsing data
  • Click close
  • Restart chrome

Compatible Browsers

Open24 Online Banking supports:

  • Internet explorer version 11
  • Microsoft Edge
  • Safari
  • Firefox – Please ensure you have a recent version
  • Google Chrome – Please ensure you have a recent version

Disable Add Ons / Plugins

Add Ons and plugins can sometimes interfere with your browsers functionality causing problems logging into Open24.ie including Toolbars, News Feeds, and antivirus software. These must be disabled in order to log in in some cases.

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What further technical assistance is available should I experience technical difficulties?

If you are experiencing any further difficulties, please contact your Internet Service Provider for assistance, or ring us on 0818 50 24 24 - Monday to Friday 9am - 5pm (Excl Bank Hols), Saturdays and Sundays 10am - 2pm.

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