Update my Open24 Personal Details

• How do I change my home address?
• How do I change my international address?
• How do I change my email address?
• How do I change my phone number?

How do I change my home address?

To update your home address, or other personal account details, watch our step by step video tutorial below, or follow these steps: 

1. Log in to the Open24 Online Banking website.
2. Enter 3 digits of your Personal Access Number (PAN), or log in with biometrics.
3. Select "Other services" on the left hand side menu. 
4. Under the "Do More" section, select "View More".
5. Under "Update your Contact Details", select "Update now". 
6. Then select "Update Personal details". 
7. Input your new home address, and then select "Confirm". 
8. Once you've received confirmation on screen that your home address has been updated, you can continue your Online Banking as normal. 

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How do I change my international address?

If your address is already listed as international: 

You can update it over the phone by contacting us on 0818 50 24 24 or +353 1 212 4101 (from abroad) and one of our dedicated agents will assist you.

To change to a new international address, we have two options available: 

Option 1: Visit your local branch

1. Visit your local branch with photo ID and proof of address. Acceptable forms of ID and proof of address.
2. Our dedicated team will the assist you in updating your international address. 

Option 2: Written Request

If you cannot attend a branch in person, you can send a signed written request to your local branch, requesting your address to be changed. Find your local branch. You will need to provide:

1. Two copies of photo ID.
2. Two copies of proof of address. 

Acceptable forms of ID and proof of address.

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How do I change my email address?

To change your email address in the PTSB app, follow these steps:

1. Log in to the PTSB app.
2. Open the menu and select Settings & Security.
3. Under Contact Details, select Add or Change beside Email Address.
4. Enter your new email address and re-enter it to confirm. Then select Save.
5. For security purposes, enter the requested digits from your Personal Access Number (PAN) and select Confirm.
6. Once your email address has been successfully updated, you'll see a confirmation screen.
7. Select Done to return to the app.

To change your email address through Open24, watch our step by step video tutorial below, or follow these steps: 

1. Log in to the Open24 Online Banking website.
2. Enter 3 digits of your Personal Access Number (PAN), or log in with biometrics.
3. Select "Other services" on the left hand side menu. 
4. Under the "Do More" section, select "View More".
5. Under "Update your Contact Details", select "Update now". 
6. Then select "Update your email address". 
7. Input your new email address, and then select "Confirm".
8. Once you've received confirmation on screen that your email address has been updated, you can continue your Online Banking as normal. 

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How do I change my phone number?

For security purposes you cannot update your registered mobile number online. Please call us on 0818 50 24 24 or +353 1 2124101 and one of our dedicated agents will assist you. 

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