If you get a new phone it is important to make sure you remove your personal information from your old phone, once your new phone is set up.
Your old phone could have a lot of sensitive, personal information on it like your passwords, emails, text messages, photos, videos and you may have the phone linked to your banking app for authorisation of transactions.
Depending on the manufacturer, when you transfer data from an old phone to a new phone all your personal information could remain on the old phone. If this information ends up in the wrong hands, it could potentially put your personal data at risk. They could access accounts in your name, spend your money, hack into your email or social media accounts.
Here’s some tips on how to remove your personal information once you have set up your new phone.
See guide on how to set up the PTSB App on your new phone.
If you're going to trade in or sell your phone, the first thing you should do is back up your data to your new phone or your computer.
If your phone has a SIM card, it may store your personal information. Remove the SIM card. If you're keeping the same phone number, you may be able to transfer your SIM card to your new phone. But if you don't re-use the SIM card, we advise that you destroy it. If your phone has an SD memory card for storage, remove it.
Remove information from your old phone by restoring or resetting it. This is often called a factory reset. After you restore, or reset your phone, confirm that you erased things like your contacts, text messages, photos, videos, and browsing history.
If you are keeping your phone and not willing to reset it, we advise you to delete any banking apps from the old phone and consider clearing your passwords and logging out of any email accounts for extra security.
Before you trade in or sell your old phone, double check that it’s:
If you have been a victim of fraud or wish to report fraudulent activity, call our Fraud Department on +353 (1) 669 5851. Lines are open 24 hours a day, 7 days a week, 365 days a year.
Not sure what to do next? Follow our step-by-step guide to freezing your card, changing your password, reporting to the Gardai, and protecting yourself going forward.
Remember, PTSB will never call, email or text you asking for your account details, your Open24 number, Internet Password, Personal Access Number (PAN), Visa Card CVV number, or One Time Passcode. If you ever get an unsolicited phone call, email, text message or pop-up asking for any of these please contact us on +353 (1) 669 5851. Lines are open 24 hours a day, 7 days a week.
