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Emergency Contacts and useful info

How do you know if you have been the victim of a fraud or scam?: 

  • If it sounds too good to be true, it is.
  • If you have won a prize, but haven’t entered that competition, it’s not a prize.
  • If you are asked for money up front to release your win you may not get your win.
  • If you are asked for your bank account, credit card details, online account access or other confidential information, the call is not from your Bank or financial institution.
  • If a caller is more excited than you are or wants to be your best friend they could be a fraudster.
  • If you are told that you must reply to something straight away or the money will be given to someone else, there may be no money.

What to do if you're a victim of a fraud 

  • Call your bank or your financial institution immediately
  • Change your passwords
  • Contact the Gardai to make a report immediately or as soon as possible

Lost or stolen cards

Lost/stolen ATM, credit or debit cards, general Card Services (24 hours) call: 

1800 687 687 or +353 1 212 4290 (Free phone 24 hour line within Ireland).

+353 1 212 4290 (Free phone 24 hour line for rest of the EU).

+353 1 212 4290 (Rest of the world 24 hour line. Your call provider may charge you for this call. Alternatively go to and find the free phone number for the country that you are in.)

Fraud Department

Call +353 (1) 669 5851. Lines are open 24 hours a day, 365 days a year.

Useful Guides

FraudSMART is a fraud awareness initiative developed by Banking & Payments Federation Ireland (BPFI) in conjunction with the following member banks, Allied Irish Bank plc, Bank of Ireland, KBC Bank Ireland, PTSB and Ulster Bank.

Launched in October 2017, the campaign continues to raise consumer and business awareness of the latest financial fraud activity and trends and provide simple and impartial advice on how best they can protect themselves and their resources.

For further information on the FraudSMART campaign, please contact

Useful Websites

Visit the websites below for more information:

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