If you are registered for Digital Correspondence, we will send directly to your email, Online Banking or PTSB app. At first this will only be for select letters or documents including service updates and letters specific to your Current, Deposit & Term Loan accounts. For example, general updates to services, such as Zippay, will be sent to you by email. Or, if you are registered for Digital Correspondence and open an Online Deposit Account we will email your Account Opening Letter as an attachment. We will continue to add more letters over time so you have a faster, more convenient way to stay informed about your account
Digital Correspondence does not replace all postal communication. If you are registered for Digital Correspondence, we will continue to send certain communications to you by post. At present, these include communications such as:
Yes, you will always have the option to switch back to post. Before anything changes for you, we will send you an email to let you know you have been registered for Digital Correspondence.
No, we are gradually introducing Digital Correspondence as an alternative to paper letters sent by post. At first this will only be for select letters or documents, and you will still receive some important communications from us by post. As such, please ensure that both your postal address and email address are kept up to date so that you continue to receive communications from us.
You can get more information about the types of communications you will receive digitally and by post in the sections above.
If you would like to be eligible for the future rollouts of Digital Correspondence, please check we have your correct email address. If you update your email, we’ll also use this to send you relevant service updates about your everyday banking a few times a year.
Here's how you can update your email:
| Digital Correspondence | Marketing Communications | |
|
Purpose |
Informs you about your account and banking activity. | Tells you about products, services, and offers. |
| Example | Acount opening, confirmations, balance alerts. | Newsletters, product updates, promotions. |
No, registering or opting out of Digital Correspondence does not change your Marketing Communications Permissions or Preferences. You will only receive essential service updates about your everyday banking by email, unless you choose to also receive marketing emails. Please be aware that we will use the email address you provide to us for both service updates and marketing communications.
You will only receive service emails about your everyday banking a few times a year. Digital Correspondence will be sent when relevant to your account. Learn more about the letters currently included in Digital Correspondence.
Check your spam or junk folder. If you still don’t see it, contact us to ensure we have your correct email address.
Here's how you can update your email:
Yes. However, always be cautious of phishing emails. PTSB will never ask for sensitive information like passwords or account numbers by email. Learn more about staying safe online.
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