At first this will only be for certain letters or documents about your everyday banking accounts. For example, if you are registered for Digital Correspondence and open an Online Deposit Account we will email your Account Opening Letter as an attachment. See types of communications you may receive by email.
Yes, you will always have the option to switch back to post. Before anything changes for you, we will send you an email to let you know you have been registered for Digital Correspondence.
No, we are gradually introducing email as an alternative to paper letters sent by post. At first this will only be for certain letters or documents, and you will still receive communications from us by post.
If you would like to be eligible for the future rollouts of Digital Correspondence, please check we have your correct email address. If you update your email, we’ll also use this to send you relevant service updates about your everyday banking a few times a year.
Here's how you can update your email:
| Digital Correspondence | Marketing Communications | |
|
Purpose |
Informs you about your account and banking activity. | Tells you about products, services, and offers. |
| Example | Acount opening, confirmations, balance alerts. | Newsletters, product updates, promotions. |
No, registering or opting out of Digital Correspondence does not change your Marketing Communications Permissions or Preferences. You will only receive essential service updates about your everyday banking by email, unless you choose to also receive marketing emails.
You will only receive service emails about your everyday banking a few times a year. Digital Correspondence will be sent when relevant to your account. For example, if you open an Online Deposit Account after 23 June 2025 we will email your Account Opening Letter as an attachment.
Check your spam or junk folder. If you still don’t see it, contact us to ensure we have your correct email address.
Here's how you can update your email:
Yes. However, always be cautious of phishing emails. PTSB will never ask for sensitive information like passwords or account numbers by email. Learn more about staying safe online.
