We will need to get some documents from you if you’re applying for a Current Account with PTSB to help us meet our legal and regulatory obligations.
These are the minimum requirements, and PTSB may seek further documentation.
| Document type | Acceptable documents |
| Proof of identification (ID) |
For in-app applications:
Your photo ID must be in date within 30 calendar days.
For branch applications:
Your photo ID must be in date. If you don't have the above, you can provide 2 of the following in branch instead (at least one must include your date of birth):
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Proof of address |
Your proof of address must have your full name and address on it. The name must match the name on your ID. Initials are not accepted. Some documents that we cannot accept: Revenue PIN reminder letters, neobank statements e.g. Revolut or N26, mobile phone bills, receipts, invoices, motor tax correspondence and TV licence. |
| Signed declaration |
For in-app applications: You'll be asked to review and digitally sign the application form during the process. For branch applications: The form will be provided to you in branch. Please read all information carefully before signing the declaration. |
| Proof of Personal Public Access Number (PPSN)* |
PTSB will collect your PPSN for all credit applications of €500 or greater. Acceptable proof of PPSN includes:
Documents that we cannot accept: Public Services Card. We are obliged under the Credit Reporting Act 2013 to collect and verify your PPSN.* |
Depending on the account type you are applying for, additional documents will be required.
These apply depending on your circumstances.
| Circumstance | Acceptable documents |
| New residents |
If you've recently moved to Ireland and don't yet have standard proof of address documents, you can use a letter from the Department of Social Protection confirming your Public Service Number (PPSN) as valid proof of address. View example of this letter.
For more information, visit the Department of Social Protection's website, or contact your local PPSN allocation centre. |
| Refugees / asylum seekers |
When applying for a Basic Payment Account, you may need to provide:
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Immigration status |
If you are not an Irish or EU citizen, you will need to provide:
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| Tax resident outside Ireland |
If you are a tax resident outside of Ireland including jurisdictions within multiple tax residences, PTSB must collect certain information and report it to the Irish Revenue Commissioners. Revenue will then share this information with the tax authorities in the relevant countries. The information we are required to collect and report includes:
To open an account, you will also need to provide:
For more information, visit the Revenue website. |
The quickest and easiest way to get started is through the PTSB app.
Download the app for Android or iOS today.

We've answered some of your most commonly asked questions.
If you have recently changed your name, but your passport is still in your previous name, it is the passport that is the legal identification that is acceptable proof of identity.
Proof of name change include:
If your name or ID differs to that of your proof of address, please supply the following applicable documentation evidencing both names:
Proof of name change include:
For joint account opening, both parties should attend the appointment. If this is not possible, an account may be opened in a single name and the second party can be added later.
Proof of identity and proof of address will be required for the second party, and they must present these documents at a branch.
Give us a call on 0818 50 24 24 or +353 1 66 505 94 (from abroad) to seek further assistance. Lines are open from 9am to 5pm Monday to Friday (excluding public holidays).
Give us a call on 0818 50 24 24 or +353 1 66 505 94 (from abroad). Lines are open from 9am to 5pm Monday to Friday (excluding public holidays).
Alternatively, you can find additional information relating to Enhanced Customer Support.
