This information is for you if you have a mortgage on a residential investment property and:
Please note: The advice below is for investors. If you are a home owner living in your own home, please see Mortgage Repayment Support.
We are committed to working with all customers who are facing financial difficulties, to try find a solution. We want to find a way that can help to make your repayments a little easier to manage. If you’re in arrears now, or worried that you soon might be, talk to us – before a small problem becomes a big one.
It’s really important that you get in touch with us as soon as possible if you’re concerned about repayments. This gives us the best chance to work together to find a solution.
We have a dedicated team ready to support you. Contact us:
You can contact the Money Advice & Budgeting Service (MABS), a free, confidential and independent service for people in debt or in financial difficulty. Contact MABS on 0818 07 2000, Monday to Friday, 9am to 8pm, or go to the MABS website.
See our list of useful contacts for more information on other organisations who might be able to help you.
Read important information on fees and charges.
You can avoid fees and charges by keeping your repayments up to date. If you’re having difficulties doing this, please call our dedicated Arrears Support team on the number above. We want to help.
You can see all your active accounts on Open24 Online Banking or in the PTSB App.
How to view your accounts in Open24 Online Banking:
How to view your accounts in the PTSB app:
Warning: Missed payment data will be reported to the Central Credit Register (CCR), as required by law, in the legitimate interests of PTSB and the CCR. This may affect your future ability to borrow.
