Overdraft Repayment Difficulties

We understand that people can fall behind on their repayments for lots of reasons. Whatever the reason, we want to help you find a way to make repayments easier to manage. If you’re in arrears now, or worried that you might get into difficulties, please talk to us. We can help – before a small problem becomes a big one.

Contact us early

It's really important that you get in touch with us as soon as possible, if you’re concerned  about financial difficulties. Our dedicated support team is here to listen and help. Reaching out early gives us the best opportunity to work together and find a solution that’s right for you.

You can call us  directly on 1800 855 010 or +353 21 601 3800 (from abroad). Lines are open Monday to Friday, 9am to 5:15pm (excluding public holidays).

You can also visit our page Managing Everyday Banking for some helpful tips on keeping up with your finances.

More support

The Money Advice and Budgeting Service (MABS) are a free, confidential and independent service who help people who are in debt or in financial difficulty. Visit their website or you can call MABS on 0818 07 2000. Lines are open Monday to Friday, 9am to 8pm (excluding bank holidays).

The Insolvency Service of Ireland’s Back on Track website offers free, confidential support and expert advice to help you deal with debts and get your finances back on track.

See our list of useful contacts for information on other organisations who might be able to help you.

What fees and charges could I face?

If you don’t make your overdraft repayments, you could face additional fees and charges. That’s why it’s important to talk to us early.

These fees and charges are:

• Referral fee: €5 per item (up to a maximum of €15 per day). This is charged if a cheque or debit is presented for payment and paid, but there is not enough money (cleared funds) in the account to make the payment. The referral fee will be applied on that day or the next business day.
• Interest rate: 12% a year, plus the authorised overdraft rate of 15% variable. This is 1% per month more than the current interest rate on your account. Interest is charged daily and is added to your account quarterly.
• Unpaid items: €10 will be charged to your current account for each unpaid Direct Debit, Standing Order and Cheque.

How can I avoid these fees and charges?

You can avoid these fees and charges by keeping your repayments up to date. If you’re having difficulties with your repayments, please call our dedicated Arrears Support team on the number above. We want to help.

What Happens if You Don’t Address your Arrears?

Fees and interest may apply, increasing the outstanding debt you owe.

Your Credit Report may be affected, which may limit your ability to borrow in the future.

Your debt may be outsourced to a debt collection agency.

The Bank may take legal action against you in relation to the outstanding debt. In such circumstances, in addition to the outstanding debt, you may also be liable to pay the Bank’s legal costs and outlays in relation to the preparation and progression of any legal proceedings.

How to check your overdraft and bank account?

To check your overdraft, you can see all your active accounts on Open24 Online Banking or in the PTSB App.

How to view your accounts in Open24 Online Banking:

• Log in to the Open24 online banking website. 
• Enter your Open24 number and internet password.
• Then enter 3 digits of your Personal Access Number (PAN).
• Select the account you wish to view.

How to view your accounts in the PTSB App:

• Open the PTSB App.
• Enter 3 digits of your Personal Access Number (PAN).
• Select the account you wish to view.