We understand that people can fall behind on their repayments for lots of reasons. Whatever the reason, we want to help you find a way to make repayments easier to manage. If you’re in arrears now, or worried that you might get into difficulties, please talk to us. We can help before a small problem becomes a big one.
Our guide on facing financial difficulty as a personal asset finance customer will help you understand the important information relating to your options.
If you're worried about your repayments, please contact us as soon as you can. The sooner you talk to us, the easier it is to find a solution together.
The Money Advice and Budgeting Service (MABS) is a free, confidential and independent service that can help if you're in debt or in financial difficulty. You can contact them:
See our list of useful contacts for information on other organisations who might be able to help you.
Details of mandatory fees and charges that are applicable to your agreement(s) are shown on your finance agreement. The full suite of asset finance fees are detailed in our Personal and Business Banking Charges booklet. The booklet includes full details of account and service fees and charges and explains how these charges might affect you.
Interest and lending charges are shown on your finance agreement. In addition to the above, customers may be liable for any third-party costs incurred. Third party costs are fees incurred by agents working on behalf of Permanent TSB plc, trading as PTSB Asset Finance but not incurred by Permanent TSB plc directly.
These include costs such as those associated with the repossession of an asset (up to a maximum of €634.00) and management of an account that has defaulted on a payment. Permanent TSB plc will not generate any income from these fees.
You may also face penalty fees and charges if you do not keep your agreement repayments up to date and on time.
These charges apply to both personal and business customers.
You can avoid fees and charges by keeping your repayments up to date. If you’re having difficulties with your repayments, please call our dedicated Arrears Support team. We want to help.
Call us on 0818 210 263 or +353 1 608 5499 (from abroad). Lines are open 9am to 5pm, Monday to Friday (excluding public holidays).
We are committed to working with you. It is important that you contact us as soon as possible so we can explore a suitable solution together.
In accordance with the Consumer Credit Act 1995, if you fall behind on your asset finance repayments and no suitable solution can be found to address the arrears, it may result in repossession of the vehicle, under the following conditions:
Warning: If you do not meet the repayments on your credit agreement, your account will go into arrears. This may affect your credit report, which may limit your ability to access credit in the future.
Many businesses are facing significant financial pressure and facing cash flow problems. If you're worried about making a repayment, already behind, or think you might run into difficulties, please contact us as soon as possible.
If your business is having financial difficulties, please get in touch with us as soon as possible.
Take a look at our guide for Small to Medium Enterprises. It explains how we can support you Guide for Small to Medium Enterprises facing financial difficulties. Copies are also available in all PTSB branches.
We understand that avoiding additional fees and charges is important to your business, and we also recognise the essential role the vehicle may play in your day-to-day operations. That’s why it’s vital that you engage with us as soon as possible
Early communication allows us to work with you to find a practical solution and may help prevent the Bank from taking further action, such as repossession of the vehicle or legal proceedings.
Fees and charges my business could face.
Warning: If you do not meet the repayments on your credit facility agreement, your account will go into arrears. This may affect your credit rating, which may limit your ability to access credit, in the future.
If you’d prefer a printed copy of this page, call us on 1800 855 010 or +353 21 601 3800 and we’ll post one to you.
Learn more how to print this page yourself
