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Repayment Difficulties

We want to help

Lines are open Monday to Friday, 9am to 5:15pm (excluding public holidays).
Lines are open Monday to Friday, 9am to 5:15pm (excluding public holidays).

We are committed to working with all customers who are facing financial difficulties to find a solution. If you’re worried about keeping up your repayments now or in the future, it’s really important that you contact us as soon as possible.

Contacting us early gives us the best chance to find a solution that works for you. We have a dedicated team of people to help get you back on track.

 

Mortgage Repayment Support

We know that people’s circumstances change and that people fall behind on their payments for different reasons. If you think you’ll find it difficult to pay your mortgage, we're here to help. 

 

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Rental Investment Property Mortgage Repayment Support

If you’re having trouble paying the mortgage of a property that isn’t your main home, you should get in touch with us immediately.

 

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Credit Card Repayment Support

Falling behind on your credit card repayments? We can find a solution for you.

 

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Personal Loan Repayment Support

If you’re struggling with your loan, please talk to us. We understand that people can fall behind on their repayments for a number of reasons. 

 

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Overdraft Repayment Support

We want to help if you’re having difficulty with your overdraft repayments. Get in touch as soon as you can so that we can help you find a solution. 

 

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SMEs facing financial difficulty

If you have a business account with PTSB and you are concerned about your finances or making repayments, talk to us as soon as possible.

 

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Contact us

Find out who to call when you need help or advice with your money concerns.

Supporting your financial wellbeing

We have guidance on planning for your financial future and tips for best managing your everyday banking.

MICA

If your home is affected by Defective Concrete Blocks or Pyrite, we understand the challenges you may face.

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