Vishing is a combination of using voice and phishing in an attempt to scam users into surrendering private information that will be used for identity theft. Fraudsters usually pretend to be a legitimate business, and trick victims into thinking they need to:
Most common forms of vishing are where fraudsters pretend to be from a Financial Institution, Financial Crime Unit, telephone company, An Post, Revenue etc. Criminals will try any variation if they believe they will get success, even purporting to be the police asking you to transfer your money elsewhere.
You should be highly suspicious if you receive a telephone call requesting you to provide online login details, bank card information, PIN, expiration date, bank account details, date of birth, etc.
If in doubt, stop, think, and call your financial Institution on the number on the Debit/Credit Card issued by your Bank immediately.
We will never send you a link by email or text and ask you to log in.
We only provide banking services through official PTSB Channels - the PTSB app, ptsb.ie, Open24 Online Banking, Business24, and our contact centre.
If anyone contacts you claiming to be from PTSB and asks for any of the above - hang up and call our Fraud Department on +353 (1) 669 5851. Lines are open 24 hours a day, 7 days a week, 365 days a year.
Remember, PTSB will never call, email or text you asking for your account details, your Open24 number, Internet Password, Personal Access Number (PAN), Visa Card CVV number, or One Time Passcode. If you ever get an unsolicited phone call, email, text message or pop-up asking for any of these please contact us on +353 (1) 669 5851. Lines are open 24 hours a day, 7 days a week.
