From 01 July 2026, a new customs charge may apply to some goods bought from outside the EU.
Unfortunately, fraudsters may use this change as an opportunity to send fake texts, emails and payment requests pretending to be delivery companies, customs authorities or other trusted organisations.
Before paying any customs or delivery charge, always take a moment to check that the request is genuine.
Some goods imported into the EU from outside the EU may now be subject to a customs charge.
You may be affected if you:
These charges are not applied or collected by PTSB.
Fraudsters may try to trick people into making a fake payment by sending messages claiming:
Their goal is to steal your money, card details or online banking information.
Legitimate customs-related charges are normally communicated through official retailer, customs or delivery provider channels.
Be cautious if a message:
A genuine organisation will never pressure you into making an immediate payment.
If you are expecting a delivery and believe a customs charge may be due, always verify it through official channels.
You can:
Never trust a payment link sent in an unexpected text message or email.
Example of a fraudulent text message in circulation:
Remember PTSB will never;
What should I do if I think I'm a victim of customs charges fraud?
If you've received a suspicious message:
The sooner you let us know, the sooner we can help protect your account.
