At PTSB, we want to make banking easy to access, easy to understand and easy to use for all of our customers.
We understand that everyone communicates differently.
We offer a range of ways to support you if you are deaf or hard of hearing, have speech or communication needs, or would prefer not to use the phone. We offer a range of ways to support you – so you can choose what works best for you.
We are committed to making banking accessible and inclusive for everyone. We will:
You can manage your banking in the way that suits you. Whether you prefer to bank digitally, in person, or with additional support, we're here to help.
Manage your banking online or in-app. Our digital banking channels help you manage most day-to-day banking tasks at a time and place that suits you. This can be a great option if you would prefer to not use the phone or visit a local branch.
Features include:
You can also use live chat in the mobile app if you need help, making it easier to get support without using the phone.
We have a range of in-branch services to support you if you would prefer assistance in person. You can:
You're welcome to use communication aids or bring someone with you for support. Our teams in branch are trained to support and will be happy to help.
We are more than happy to facilitate an ISL interpreter or someone you choose to communicate with us on your behalf.
We can also cover the costs for sign language interpreter, and we also have a process in place to make sure you can use a person you choose or an ISL interpreter to receive support via our phone channels as well.
If you are blind or require visual accessibility support, find out a range of ways you can bank with us.
Please refer to our Accessibility Statement for more information.
