At PTSB, we believe everyone should feel confident and supported when managing their money.
If you are blind or require visual accessibility support, we offer a range of flexible ways to access and manage your banking — including digital banking, in-branch support, and accessible self-service options.
We are committed to making banking accessible and inclusive for everyone. We will:
You can manage your banking in a way that suits you. Whether you prefer to bank digitally, in person, or with additional support, we are here to help.
Many day-to-day transactions can be completed at a time and place that suits you using our digital services.
Our digital services are designed to be accessible and include:
You can also use live chat in the mobile app if you need help, making it easier to get support without using the phone.
Our self-service machines include a range of features to support customers that require visual accessibility supports.
These can include:
You will need your own wired headphones to use these audio functionality features. These options allow you to carry out transactions independently and privately.
We have a range of in-branch services to support you if you would prefer assistance in person. You can:
Our staff will always aim to ensure communication is handled in a way that is comfortable and appropriate for you. We are committed to providing accessible information, assistance and services where you need it.
Banking in the branch, we can also offer alternative arrangements tailored to your needs, where appropriate. Our branch colleagues and support teams can discuss these options based on your circumstances.
Opening hours: Monday to Friday, 9am–5pm (excluding Bank Holidays).
Our team can:
We are committed to making our services accessible, inclusive and where possible tailored, by:
If you are deaf or hard of hearing, have speech or communication needs, or would prefer not to use the phone, find out a range of ways you can bank with us.
Please refer to our Accessibility Statement for more information.
