At PTSB, protecting you and your money is our top priority. From 24/7 fraud monitoring to enhanced online protections, we're committed to keeping your money and personal information safe.
We have added an extra layer of anti-fraud protection to our app to further protect you.
This new opt-in feature works in the background to detect suspicious activity, offering much needed protection against criminals who trick customers into sharing security information by sending deceptive messages with links. Available on version 10.2 and above.
We use real-time technology to spot and review unusual activity on your account such as unexpected transactions, card use in unfamiliar locations, or spending patterns that look suspicious.
If we need to confirm a transaction with you, we'll only ever contact you via:
We will never ask you for personal details, security details, or one time passcodes. It is important that you read and understand the full message received before inputting your One Time Password. You should never provide this information to a third party.
If you have been a victim of fraud or wish to report fraudulent activity, call our Fraud Department on +353 (1) 669 5851. Lines are open 24 hours a day, 7 days a week, 365 days a year.
Not sure what to do next? Follow our step-by-step guide to freezing your card, changing your password, reporting to the Gardai, and protecting yourself going forward.
Sometimes, to keep your account safe, we may temporarily block a transaction or restrict your card, particularly if there's a risk of fraud. If this happens:
We'll then confirm your identity with a few security questions before reviewing the transaction with you.
If you're heading abroad, let us know in advance by adding a travel note to your account to reduce the risk of card blocks. You can do this easily through:
View guide on how to add a travel note in app or learn more about staying safe abroad.
Visa secure adds extra verification to ensure it's really you making a payment when completing online transactions. When shopping online, you may be asked to:
To make the most out of Visa Secure:
