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Customer Service Update – Red Weather Warning

Customers, due to the red weather warning in place across Ireland, and in the interest of the safety of our customers and colleagues, our branches and customer service contact centre are closed on Friday, 24 January.

Our Fraud line will be temporarily closed between 4am and 7am on Friday, 24 January, and will re-open at 7am with limited capacity while the weather warnings remain in place.

We apologise for any inconvenience caused and will continue to closely monitor weather advice. All other services, including our mobile app and desktop banking website, are operating as normal.

To support our customers over the weekend, our customer service contact centre will operate with extended opening hours on Saturday, 25 January, opening between 10am and 5pm.

For support with card management via the mobile app or desktop banking website, including freezing/unfreezing your cards or reporting your card as Lost or Stolen, please click here.

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