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We’re aware of fraudulent emails claiming to be from PTSB via SurveyMonkey, you can see an example of emails here.

Fraudsters try to make emails look legitimate by copying our name or logo. Here’s what you need to know:

  • PTSB will never email you asking you to migrate your account to a different security system.
  • PTSB will never ask you to provide personal details through a webform unless it is on ptsb.ie, Open24 Online Banking, in your PTSB app or through our Online Mortgage Portal.
  • The PTSB Fraud Team will only call you from 01 669 5851 and will never ask you to share your 6‑digit Personal Access Number.

If you suspect fraud, contact our Fraud Team on 01 669 5851 - we’re here to help 24 hours a day, 7 days a week.

Fraud alert email 2.jpg

Fraud alert email.jpg

 

PTSB Protect

We have added an extra layer of anti-fraud protection to our app to further protect our customers.

This new opt-in feature offers much needed protection against criminals who trick customers into sharing security information by sending deceptive messages with links - something PTSB will never do.
Available on version 10.2 and above.

 

Get protected

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