Smishing trend claiming to be from permanent tsb

Permanent tsb customers have been receiving text messages and phone calls claiming to be from permanent tsb. These messages contain links such as www.ptsbonline-update.com, which lead targeted customers to a replicated Open24.ie website where they are asked to divulge their banking credentials. Some customers are also receiving follow up calls purporting to be from permanent tsb requesting them to provide a one time passcode which criminals then use to remove funds from your account.

Image of text messages claiming to be from permanent tsb.

How to spot fake/fraudulent links

Permanent tsb will never provide website links (URLs) when communicating with our customers. It is also advised that customers keep a record of all permanent tsb websites and links in order to avoid falling victim of phishing sites. Our main websites are as follows (with fake link comparisons):

Permanent tsb will never attach bare links to text messages (such as www.example.com). Instead, we will always hyperlink the text. Please note: The link in the above message reads ".com". All permanent tsb websites use ".ie".

What should you do if you receive suspicious SMS?

• Do not click on the link that is in the SMS.
• Do not divulge any credit/debit card/account log-on information.
• Do not respond to the message.
• Regarding genuine authorisation codes received from permanent tsb via SMS please ensure that you read and fully understand the text message before proceeding
• If you have already clicked the link and/or sent your details, contact us as soon as possible on +353 (1) 669 5851. We will cancel your Open24 number and arrange a new one for you.