At PTSB we know that over the course of our lives our needs and circumstances will change and as such we understand that various customers may require additional support. We want to assure our customers that regardless of your circumstances your financial wellbeing is our utmost priority.
We understand that some of our customers might like a little extra support on a day to day basis. We also recognise that these days life can bring around unexpected changes. If you require extra support temporarily or on an ongoing basis we are here for you. The below provides an overview of the wide range of circumstances where we may be able to provide assistance.
Health: Customers with health conditions which may impact their ability to carry out day-to-day tasks
Accessibility: Customers whose physical circumstances mean they may need additional assistance accessing our services
Elderly: Customers in the later stages of life who may be affected by age-related difficulties or concerns
Life events: Customers who have recently experienced significant life events such as bereavement or job loss
Financial distress: Customers who are in a position of financial distress or uncertainty
Resilience: Customers with a low ability to withstand financial or emotional shock
Cognitive difficulties: Customers who may have trouble remembering, learning new things, concentrating or making independent decisions
Financial abuse: Customers who are concerned about maintaining access to or control over their own finances
We recognise that there is no one size fits all when it comes to the support you need so please do feel free to speak to us about your needs and we will do our very best to support you and your financial wellbeing.
We have a dedicated Enhanced Customer Support team within our Contact Centre to resolve any phone queries that you might have, so please give us a call on 0818 818 721 or +353 1 655 0581 (from abroad). Lines are open Monday to Friday, 9am to 5pm (excluding public holidays). Our team are on hand to:
If you or someone you know may require additional care or support please don’t hesitate to contact a member of our Dedicated Support Team today.
A Trusted Contact Person is someone you may choose to nominate as an additional point of contact for the Bank to contact in certain prescribed circumstances. This person cannot access your money, give instructions, make enquiries, make transactions, or manage your account, but they can help us reach you if we have concerns about your wellbeing or account activity.
No. They cannot view your personal details, transactions, account balance(s), withdraw money, or make any changes to your account.
We may contact the Trusted Contact only if we have concerns about your wellbeing or account activity and cannot reach you directly.
Anyone you trust – typically a family member or close friend.
Simply contact our Enhanced Customer Line on 0818 818 721. Lines are open 9am to 5pm, Monday to Friday (excluding public holidays) or pop into your local branch. We’ll guide you through the process.
Yes. You can change or remove your Trusted Contact Person at any time by contacting us.
Financial abuse happens when someone tries to control your financial decisions, access your money without permission, or exploit your financial situation for their own benefit. It often starts subtly and can be hard to detect.
Examples include but are not limited to:
Financial abuse is recognised as a serious risk. We are committed to protecting our customers by raising awareness and ensuring robust safeguards.
Be alert to these common indicators:
If you believe your financial independence is at risk, contact our dedicated team immediately on 0818 818 721. Lines are open 9am to 5pm, Monday to Friday (excluding public holidays). We provide confidential support and guidance to help you regain control.
We encourage all our customers to be vigilant and if you believe your financial independence might be at risk, please contact one of our dedicated teams and our staff would be there to guide your through. We would also encourage our customers, that where possible, they consider the below steps to safeguard their finances.
Financial abuse can lead to severe hardship and vulnerability. By staying vigilant and knowing your rights, you can protect yourself and those you care about.
If you or someone you care about is facing financial hardships, we are here to help. Learn more about Repayment Difficulties.
If you or someone you know is experiencing financial abuse, reach out to the following supports:
For 24h National Freephone Helpline call 1800 341 900.
Email: info@womensaid.ie
For National Confidential Helpline call 01 554 3811. Lines are open 9am to 5pm, Monday to Friday.
Email: hello@mensaid.ie
For free helpline 24/7 call 1800 911 221.
Email: helpline@sdvs.ie
