Fake text message claiming to be from permanent tsb

A new smishing (text) scam is in circulation which is appearing in our main messaging stream where customers would have received messages from us in the past. These text messages state that your Open24 online access has been frozen due to aberrant activity. The message reads:

"PTSB: Your PTSB online access is frozen due to aberrant activity. To recover your account please visit open-24-recover.com urgent action needed. Ticket: 4D48."

Please be aware that the first message in the below image is from permanent tsb, however the fraudsters have been able to access our messaging channels.

The links provided in these messages link to a phishing site that is branded similar to that of our Open24 website where customers are asked to enter their Open24 number, password, 6 digit access code and other personal information.

How to spot fake/fraudulent links

Permanent tsb will never provide website links (URLs) when communicating with our customers. It is also advised that customers keep a record of all permanent tsb websites and links in order to avoid falling victim of phishing sites. Our main websites are as follows (with fake link comparisons):

Permanent tsb will never attach bare links to text messages (such as www.example.com). Instead, we will always hyperlink the text. Please note: The link in the above message reads ".com". All permanent tsb websites use ".ie".

What should you do if you receive suspicious SMS?

• Do not click on the link that is in the SMS.
• Do not divulge any credit/debit card/account log-on information.
• Do not respond to the message.
• Regarding genuine authorisation codes received from permanent tsb via SMS please ensure that you read and fully understand the text message before proceeding
• If you have already clicked the link and/or sent your details, contact us as soon as possible on +353 (1) 669 5851. We will cancel your Open24 number and arrange a new one for you.

Please Note: We will never ask you to divulge full security credentials. If you have responded to one of these texts please contact our Fraud Department on +353 (1) 669 5851.