One-Time Passcode support

A One Time Password is required to authenticate online payments for non-app users.

If you are not receiving a one time passcode via SMS, the message could be defaulting into your spam/blocked folder. Please check your device's Messages app to ensure it is not blocked. Please consult your device manufacturer if you are unsure how to unblock messages

If you need help on how to authenticate online transactions as a non-app user, please follow these instructions.

Half Line.JPG

Related Topics

What is SCA (Strong Customer Authentication)?
Types of authentication methods
Online shopping for app users
Push notifications support
Online shopping for non-app users
One-Time Passcode support
Authentication for Open24/Business24 and Mobile app

Half Line.JPG

Can't solve your issue?

Call the Contact Centre
Back to top
Page loading
Close takeover popup
PTSB logo

Altogether more human