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Worried about making repayments?

Supporting customers with repayment difficulties

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Our commitment to all customers in or facing financial difficulties, is that we will work with you to try find a solution that will help make your repayments a little more manageable.

We understand for a number of different reasons, falling behind on your repayments can happen. So if you are in arrears, or worried that you soon might be, please contact us so we can help and support you.

It is really important that you get in contact with us as early as possible if you are concerned. This will give us both the best chance to work together on a solution.

Contact us

We have a dedicated team to help customers who are experiencing difficulties in making their repayments now, or who may have difficulties making their repayments in the future.

You can call us directly on 1800 855 010 or +353 21 601 3800. Lines are open Monday to Friday, 8.45am to 6:00pm (excluding Bank Holidays).

Get support

Trusted external resources

As well as contacting us, if you wish to seek further guidance from trusted external resources like:

  • the Banking Payment Federation Ireland (BPFI) or;
  • Money Advice & Budgeting Service (MABS)

we have compiled a list of useful contacts.

See list of key contacts

Bereavement support

We understand that losing a loved one is a difficult time. We're here to support you with practical banking matters during this period.

Learn more

Warning: If you do not meet the repayments on your loan, your account will go into arrears. This may affect your credit rating, which may limit your ability to access credit, a hire-purchase agreement, a consumer-hire agreement or a BNPL agreement in the future.

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