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Visa Dispute Document Upload Hub

The letter P for PTSB carved out in a slate of black marble

Upload Documents

Please select the relevant Uploader to provide your documents

Credit not processed

If you have raised a Credit not processed Visa Dispute you can upload supporting documents here using your reference.

Goods or services not received

If you have raised a Goods or services not received Visa Dispute you can upload supporting documents here using your reference.

Goods or services not as described

If you have raised a goods or services not as described Visa Dispute you can upload supporting documents here using your reference.

Cancelled merchandise or service

If you have raised a cancelled merchandise or service Visa Dispute you can upload supporting documents here using your reference.

Subscription dispute

If you have raised a subscription Visa Dispute you can upload supporting documents here using your reference.

ATM Dispense

If you have raised an ATM Dispense Visa Dispute you can upload supporting documents here using your reference.

Duplicate payment or paid by other means

If you have raised a Duplicate payment or paid by other means Visa Dispute you can upload supporting documents here using your reference.

Important information

Remember, PTSB will never ask you to update or reconfirm your security credentials via pop up, text message, email, unsolicited phone call or any other online communication.

Your Bank will NEVER:

  • Ask for your full PIN.
  • Ask you for your online banking passwords over the phone or via email.
  • Ask you to email or text personal or banking information.
  • Send an email with a link to a page that asks you to enter your online banking log-in details.
  • Ask you to authorise or transfer funds to another account.
  • Ask you to carry out a test transaction online.
  • Provide banking services through anything other than the bank’s official apps.

If in doubt:

  • STOP, THINK and CALL your Financial Institution on the number on the Debit/Credit Card issued by your Bank immediately.
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