Received a call or text claiming to be from PTSB? Use our Phone Number Validator to verify if the number is genuine before calling back. Fraudsters may send text messages asking you to contact PTSB using a number they provide.
Please note: this validator checks landline numbers only. Genuine texts from PTSB will only come from PTSB, PTSBTXALERT or 50331.
PTSB will only contact customers from Republic of Ireland phone numbers. Please do not include international dialling codes when using the validator. Enter the full local number, including the area code (e.g. 01, 04, 07), to check if it’s a genuine PTSB number. Example: 016695851
Always be cautious when sharing your personal and financial information - and remember:
For the best fraud protection and our best way to help you spot a fraud message, please check out PTSB Protect.
Available on version 10.2 and above.
If you have been affected by fraud or wish to report fraudulent activity, call our Fraud Department on +353 (1) 669 5851. Lines are open 24 hours a day, 7 days a week, 365 days a year.
Not sure what to do next? Follow our step-by-step guide to freezing your card, changing your password, reporting to the Gardai, and protecting yourself going forward.
Remember, PTSB will never call, email or text you asking for your account details, your Open24 number, Internet Password, Personal Access Number (PAN), Visa Card CVV number, or One Time Passcode. If you ever get an unsolicited phone call, email, text message or pop-up asking for any of these please contact us on +353 (1) 669 5851. Lines are open 24 hours a day, 7 days a week.
