Debit Card Daily Spending Limit - important information for Android app customers

We want to make Android app customers aware of an issue that may affect their debit card Daily Spending Limit.

Following a recent app update, an issue was identified that may have resulted in some customers Daily Spending Limit being set to €0 unintentionally. If your Daily Spending Limit is set to €0, debit card transactions will be declined and repeated attempts to make transactions may result in your card being temporarily blocked.

If you have recently set or updated your Daily Spending Limit, please take a moment to check and ensure it's set correctly for your needs.

What to do

Please check your current Daily Spending Limit and update it to your preferred amount using the steps below.

How to check and update your Daily Spending Limit

1. Log in to the PTSB app
2. Go to Cards and select your personal Visa Debit Card
3. Select Daily Spending Limit
4. Enter the amount you want (from €0 to €5,000)
5. Confirm the change (you’ll be asked to complete Strong Customer Authentication)

Need more help?

If you have any questions or need support, we're here to help:

• You can call us on 0818 50 24 24 or +353 1 212 4101 (from abroad). Lines are open from 9am to 5pm Monday to Friday (excluding public holidays), and 10am to 2pm Saturday and Sunday.
• You can also connect with our dedicated Support Team directly through the PTSB app. Our Support Chat Team is available 8am to 7pm Monday to Friday (excluding public holidays), and from 10am to 2pm on Saturdays.

We apologise for any inconvenience caused and thank you for your patience while this issue is resolved.