Customer Payment Information for 01 May

Friday 01 May 2026 is a European public holiday. Please see below processing schedule:

SEPA Instant Payments

SEPA Instant payments will continue to be processed within 10 seconds on 01 May.

SEPA Classic Payments

Payments sent on Friday 01 May will be processed on Monday 04 May. This is due to the Euro clearing and settlement system being closed.

• I'm a Personal Customer: Please ensure your account is sufficiently funded to cover all payments (such as Direct Debits / Standing Orders) over this period, as payment due dates may vary due to these public holidays.
• I'm a Business Customer: Please ensure payments are submitted early to avoid any potential delays.

We would advise submitting payments such as salaries or bills with a due date on or before Wednesday 29 April 2026, to ensure these are processed prior to 01 May.

Payments processed between PTSB accounts (excluding Credit Cards) will be processed as normal.

Zippay Payments

Zippay payments will continue to be processed in line with existing timeframes.

Support while branches are closed

You can continue to access your accounts 24/7 through: 

• The PTSB App.
• Open24 Online Banking. 
• Automated Telephone Service: Call 0818 50 24 24 or +353 1 212 4101 (from abroad). Lines are open from 9am to 5pm Monday to Friday (excluding public holidays).

Need to report a card lost or stolen?

You can report your Visa Debit Card lost or stolen through the PTSB App or Open24 Online Banking on your desktop, laptop or tablet. Learn how to report your cad lost of stolen.

Alternatively, give us a call on 1800 687 687 or +353 1 212 4290 (from abroad). Lines are open 24 hours a day, 7 days a week. 

If you believe you've been a victim of fraud, or if you would like to report suspicious fraudulent activity, call our fraud department on +353 1 669 5851. Lines are open 24 hours a day 7 days a week.