From 20 November 2025, the PTSB App will no longer be compatible with:
To continue using the app you'll need to update your device software to:
If your device can't be updated, you will need to download the PTSB App on a new compatible device - iOS 15 or above / Android OS 9 or above.
Alternatively, you can continue to carry out your Online Banking through Open24 Online Banking on a desktop or laptop.
We’re continuously working to enhance our digital banking services for our customers. In order for us to keep improving, we’ll need to update our app from time to time to provide you with an overall better digital banking experience.
Remember: PTSB will never contact you via SMS or email with a link to update your app or your online banking security.
