Payment Schedule for Christmas and New Year’s

Over the Christmas and New Year’s period, payments will be processed as follows:

SEPA Instant Payments

SEPA Instant payments will continue to be processed within 10 seconds throughout the entire Christmas period, including public holidays.

SEPA Classic Payments

Payments sent on the 25 and 26 of December will be processed on the 29 December 2025. Those sent on the 1 January will be processed on the 2 January 2026. This is due to Euro clearing and settlement system being closed.

• I'm a Personal Customer: Please ensure your account is sufficiently funded to cover all payments over this period, as payment due dates may vary due to these public holidays.
• I'm a Business Customer: Please ensure payments are submitted early to avoid any potential delays.

We would advise submitting payments such as salaries or bills with a due date before 19 December 2025, to ensure these are processed prior to the Christmas period.

See Christmas opening hours. 

Support while branches are closed

You can continue to access your accounts 24/7 through: 

• The PTSB App.
• Open24 Online Banking. 
• Automated Telephone Service: Call 0818 50 24 24 or +353 1 212 4101 (from abroad). Lines are open from 9am to 5pm Monday to Friday (excluding public holidays).

Need to report a card lost or stolen?

You can report your Visa Debit Card lost or stolen through the PTSB App or Open24 Online Banking on your desktop, laptop or tablet. Learn how to report your cad lost of stolen.

Alternatively, give us a call on 1800 687 687 or +353 1 212 4290 (from abroad). Lines are open 24 hours a day, 7 days a week. 

If you believe you've been a victim of fraud, or if you would like to report suspicious fraudulent activity, call our fraud department on +353 1 669 5851. Lines are open 24 hours a day 7 days a week.