Emergency Cash FAQ's

We’ll make sure you’re never stuck. Find out how we can help if you've lost your card.

Got a question about Emergency Cash

How do I use Emergency Cash?

You need to register for mobile banking through online banking Open24. Then you can set up a transaction online.

Online:

  • Login to online banking Open24
  • Select "Mobile Banking" from the menu
  • Go to the Emergency Cash panel and select "Send Emergency Cash"
  • Select the amount of Emergency Cash you wish to send (€20, €50 or €100).

Back to top

Is there a limit on the number of Emergency Cash transactions I can make?

You can set up an Emergency Cash transaction once a day up to twice in any 31 days.

Can I change the amount of an Emergency Cash transaction?

Yes, you can choose between three amounts, €20, €50 or €100.

How much does it cost to use Emergency Cash?

There is a fee of €2 for every Emergency Cash transaction which is withdrawn from the ATM. There is no fee if the funds are not withdrawn.

Back to top

Can I use an ATM from another bank for Emergency Cash service?

No, this service only works on PTSB ATMs in Ireland.

Is there a time limit on an Emergency Cash transaction?

There is a 2 hour expiry on the Emergency Cash withdrawal from the ATM.

Get started with our mobile banking demo

Back to top

Back to top
Page loading
Close takeover popup
PTSB logo

Altogether more human