Replace my damaged card

You can replace a damaged Visa Debit Card through the PTSB App or Open24 Online Banking on your desktop, laptop or tablet. 

Please note there is a €5.00 charge for a replacement Visa Debit Card.

Replace my damaged card through the PTSB App:

1. Log in to the PTSB App. 
2. Select the "Cards" tab.
3. Select "Replace Damaged Card".
4. Follow the remaining steps on screen.

Replace my damaged card through Open24 Online Banking:

1. Log in to Open24 Online Banking on a desktop, laptop or tablet.
2. Select "Other Services" on the left-hand navigation bar.
3. Select "Do More".
4. Under the Card Maintenance option, select "Replace a damaged Visa Debit Card".
5. Once completed you will receive your new card within 5 to 7 working days. 

Please destroy your old card when you receive your new Visa Debit Card.