Skip to main content

Online feedback and complaints

The letter P for PTSB carved out in a slate of black marble The letter P for PTSB carved out in a slate of black marble

Our most important feedback comes from you, the customer. Your comments and feedback enable us to build a better banking experience for you.

Before you make a complaint

Before you complete our Online Complaint Form, we ask that you consider if any of the below links may help resolve your query.

Register for Open24

Looking to set up your Open24 Online Banking? Find out how to register with our step by step guide.

Register for Open24

Fraud and Finanical Crime

If you have been a victim of fraud or if you would like to report suspicious fraudulent activity, please call our fraud department on +353 (1) 669 5851.

Lines are open 24 hours a day 7 days a week. 

Get protected

Online Complaint Form

If you are unable to find a solution, please use our Online Complaint Form. We'll make every effort to agree a fair and reasonable resolution with you.

Make a complaint

If you complete our online complaints form, you can be assured that we will deal with your complaint fairly, courteously and promptly. Your complaint will be logged and investigated as quickly as possible. We will look at all the facts of your complaint and all issues raised on the basis of all the evidence available to us and determine a fair and reasonable outcome.

What to do if you are not satisfied with our response to your complaint?

Your satisfaction is very important to us and we welcome the opportunity to discuss the matter with you again if you feel that our response to your complaint does not sufficiently address this matter for you.

To reopen your complaint, please call us on 0818 818 700 or contact us on the address on your Final Response Letter. We would be happy to look into this for you again.

If you remain dissatisfied with our response, you may refer your complaint to the Financial Services and Pensions Ombudsman (FSPO) who will seek to resolve it through mediation or through investigation and adjudication. Information about the services provided by the FSPO is available on their website.

Complaints to the FSPO can be made online through their Website If you have any queries about making a complaint, they can be contacted by email to or by telephone +353 1 567 7000.

Find out more information on how to make a complaint to the FSPO.

Chat with us

Connect with our dedicated Support Agents directly through our Support Chat service on our mobile banking app to help you with your everyday banking needs.

Back to top
Page loading
Close takeover popup
PTSB logo

Altogether more human