Connect with our dedicated Support Team directly through our mobile banking app to help you with your everyday banking needs.
Getting started
Our Support Chat service can now be accessed through the PTSB banking app for mobile and tablet. Download the PTSB app today to get started.
Accessing our Support Chat
Once you have downloaded and installed the latest version of the PTSB banking app:
- Simply log in
- Tap the menu icon (three lines) in the top left hand corner of the home screen
- Select "Help and Information"
- and then "Support Chat" to message us
Our Chatbot can answer common queries and point you in the right direction, if you want to speak with a member of our team select Other Services, then Additional Support. Please select Yes.
Our Support Chat opening hours
- With our Support Team: 9am to 5pm Monday to Friday (excluding Bank Holidays), and from 10am to 2pm on Saturdays.
- With our Chatbot: Available 24/7 to provide answers to common queries.
What are the benefits?
- Instant help: Get answers to your banking questions. Fast!
- Tap and chat: Just a few taps, and you’re talking to our Support Agents.
- Real-time: Chat with us in real-time and sort things out quickly.
- Always secure: Your chats and information stays safe with us.
Don't have the app?
Learn more about the PTSB App, or download the app now for Android or iOS.
