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Voice of our Customer Survey

Helping us improve your experience

At PTSB the Voice of our Customer programme is a great way for you to tell us how you feel and to have your say. By completing a short survey about your recent experience you can voice your opinion and help us learn and improve our service.

When you give us your feedback we gain a deeper understanding of your needs and this enables us to take action which will help improve your future experiences with the bank.

How the programme works

We have partnered with Medallia, an industry leader in customer experience management to power the Voice of our Customer programme.

Through Medallia we will send you a survey invitation by email allowing you to provide honest feedback following your interactions with us including when you visit one of our branches or have a phone conversation with our team in Open24.

If you complete the survey you can be certain that we are committed to ensuring:   

  • You only do so on a voluntary basis
  • You will never be asked to share any financial or sensitive information as part of completing this survey
  • Your feedback will always be treated in a responsible and secure manner to ensure your rights are protected

We welcome all of your feedback and on occasion we may contact you in relation to your feedback to gain a deeper understanding of your experience. 

Further information can be found on the PTSB Privacy Policy and the PTSB Data Protection.   

Remember, PTSB will never call, email or text you asking for: your account details, your Open24 number, Internet Password, Personal Access Number (PAN), your Visa Card CVV number or One Time Passcode. If you ever get an unsolicited phone call, email, text message or pop-up asking for any of these please contact us on 0818 50 24 24 or +353 1 212 4101.

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