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Useful Contacts

Find out who to call if you need help and advice with your mortgage repayments.

General mortgage queries

0818 50 24 24
or +353 1 2124101 (option 4)
Lines are open Monday to Friday 8am to 7pm (excluding bank holidays)

 Customers in pre-arrears or arrears
1800 855 010
or +353 21 6013800

Lines are open Monday to Friday 8.45am to 6pm (excluding bank holidays) 


Former Ulster Bank mortgage customers


0818 200 120 or 061 232 717
Lines are open Monday to Friday 8.45am to 6pm (excluding bank holidays)

Below are the names and contact details of some of the institutions and agencies that may be of benefit to you.

Banking & Payment Federation Ireland (BPFI)

Visit BPFI:


PDF (1.3 Mb)

Money Advice & Budgeting Service (MABS)

MABS is a national free, confidential and independent service for people in debt or danger of getting into debt.

MABS Helpline:

Or visit:


0818 07 2000 (Monday to Friday 9am to 8pm)

PDF (304kb)


Abhaile is a service to help homeowners find a resolution to their home mortgage arrears.  It provides vouchers for free financial and legal advice and help from experts, which are available through MABS.


Or Visit:


0818 07 2000  (Monday to Friday 9.00am to 8pm)

PDF (699kb)

The Citizens Information Board

The Citizens Information Board is there to ensure that individuals have access to accurate, comprehensive and clear information relating to social services.

Citizens Information Board, Georges Quay House, 43 Townsend Street, Dublin 2


Or Visit:

0818 07 4000 (Monday to Friday 9am to 8pm)

Department of Social Protection


Or Visit:

01 704 3000

Financial Services and Pensions Ombudsman

3rd floor, Lincoln House, Lincoln Place, Dublin 2, D02 VH29

Or Phone:

Or Visit:

(01) 567 7000

Insolvency Service of Ireland

Under the Personal Insolvency Act 2012, you have the right to consult with a Personal Insolvency Practitioner. The Insolvency Service of Ireland’s objective is to get people back to solvency in a fair, transparent and equitable way.

Block 2, Phoenix House, Conyngham Road, Dublin 8


Or Visit:

01 764 4200 (Monday to Friday 9am to 6pm)

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