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We have seen a increased trend in relation to vishing and smishing.

Current vishing trends

Permanent tsb customers have been receiving calls claiming to be from various utility companies such as phone/broadband providers.

  • Calls purporting to be from a utility company such as a broadband provider etc., seeking remote access to your device to fix the issue.

In all cases a bill payment is set up on accounts either by the customer themselves or remotely by the caller. You may be requested to provide a one-time passcode which will validate the payment set up or, in some cases will be authenticating the addition of a new device to your online banking that will allow the criminal to authenticate any action from that point forward.

Any unsolicited contact by telephone/text or email requesting banking security information should be treated as highly suspicious. Always independently check that the person is who they say they are. Remember that criminals can spoof phone numbers and mimic e-mail addresses.

Current smishing trends

Permanent tsb customers have reported receiving SMSes that look like it originates from the HSE. Please note that these are fraudulent and the HSE would never ask you for your personal banking information in this manner.

After customers have responded to the fake sms, customers then receive a Vishing call purporting to be ‘Permanent Tsb’ alerting of ‘fraudulent activity on accounts’ seeking additional security information like authorisation codes in order to take full control of the online banking facility. Please see HSE example below.




What should you do if you receive suspicious calls?

  • Do not divulge any credit/debit card/account log-on information.
  • Do not respond to the caller.
  • Regarding genuine authorisation codes received from permanent tsb via SMS please ensure that you read and fully understand the text message before proceeding

If you have already responded and/or provided your banking details, contact us as soon as possible on +353 (1) 669 5851. We will cancel your Open24 number and arrange a new one for you. Further information on scams and other fraud types can be found on the FraudSMART website.

Emergency Contacts

If you would like to report, or feel as though you may be a victim of fraudulent activity, contact us immediately.

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